Guest Experience Concierge (Seasonal)

Enchanted Parks; Kansas City (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Ride nights & events

Customer service experience

Job summary

Enchanted Parks is seeking a Guest Services Agent for Worlds of Fun Village in Missouri. This seasonal position involves being the friendly face guests turn to for help, park information, and smooth check-in/check-out for Village stays.

You'll greet guests, resolve questions, handle transactions responsibly, and support store restocking. The role requires flexibility to work evenings, weekends, and holidays in an outdoor park setting.

Qualifications

• Friendly, positive attitude and strong communication skills.
• Comfortable speaking with guests face-to-face and over the phone.
• Ability to multitask and stay calm in busy situations.
• Willingness to work evenings, weekends, and holidays.
• Ability to adapt quickly and problem-solve.
• Comfortable using computers and learning new systems.
• Able to stand for long periods and work outdoors in various weather.
• For restocking the Village Store: ability to lift up to 40 lbs.
• Strong teamwork skills and professional behavior.

Responsibilities

• Greet guests and help answer questions about the park
• Check-in/Check-out guests who are staying at the Village
• Handle transactions accurately and responsibly
• Listen to guest concerns or feedback and help find solutions
• Respond to guests in person, by phone, or electronically
• Maintain a clean, friendly, and welcoming work area
• Use multiple computer systems to assist guests
• Help create a positive guest experience every day
• Assist with restocking the Village store
• Assist with additional duties as assigned by leadership

Skills

Friendly demeanor

Strong communication

Customer service oriented

Multitasking

Problem solving

Computer skills

Outdoor work

Teamwork

Job description

Enchanted Parks is seeking a Guest Services Agent for Worlds of Fun Village in Missouri. This seasonal position involves being the friendly face guests turn to for help, park information, and smooth check-in/check-out for Village stays.

You'll greet guests, resolve questions, handle transactions responsibly, and support store restocking. The role requires flexibility to work evenings, weekends, and holidays in an outdoor park setting.