Guest Experience Concierge

Dormont Manufacturing Co; Weslaco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ELS in Weslaco, Texas is seeking a Front Desk Clerk to deliver warm, efficient service to guests and residents, manage reservations, and coordinate with the property team.

You will greet guests in person and over the phone, handle payments, share community information, and escalate issues to management when needed.

The ideal candidate has a high school diploma, 1+ year of customer service experience, strong organization, attention to detail, and comfort with computers.

Qualifications

• 1+ years of experience in customer service.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.
• High school diploma or equivalent.

Responsibilities

• Greet customers enthusiastically in person and on the phone.
• Act as the property liaison and provide guests and residents with information, responding to questions regarding the community in person.
• Receive payments for reservations.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner. Escalate complaints to management for instruction.
• Ensure customer satisfaction.

Skills

Customer service

1+ years experience

Greet customers

Organizational skills

Attention to detail

Computer literacy

Learn new systems

Education

High school diploma

Job description

ELS in Weslaco, Texas is seeking a Front Desk Clerk to deliver warm, efficient service to guests and residents, manage reservations, and coordinate with the property team.

You will greet guests in person and over the phone, handle payments, share community information, and escalate issues to management when needed.

The ideal candidate has a high school diploma, 1+ year of customer service experience, strong organization, attention to detail, and comfort with computers.