Guest Experience Concierge

Wisconsin Athletic Club; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Wisconsin Athletic Club invites a Front Desk Team Member to greet members and guests with a friendly, cheerful demeanor and provide exceptional service. You are the first point of contact, building rapport by using names and eye contact while guiding members to classes and resources.

You will own your shifts, coordinate coverage, clock in and out for payroll accuracy, and help maintain a clean, welcoming club environment. A strong team spirit and proactive communication are essential.

Qualifications

• Excellent customer service and communication skills.
• Able to work a minimum of two shifts per week.
• Professional appearance with a friendly demeanor.
• Team-oriented with proactive communication.

Responsibilities

• Greet members and guests with eye contact and smiles.
• Own and cover shifts; coordinate scheduling.
• Maintain cleanliness of club and locker rooms.
• Promote classes, activities, and events.
• Assist with member questions and program sign-ups.
• Clock in/out accurately for payroll.

Skills

Customer service

Communication

Team player

Friendly demeanor

Multitasking

Punctuality

Job description

Wisconsin Athletic Club invites a Front Desk Team Member to greet members and guests with a friendly, cheerful demeanor and provide exceptional service. You are the first point of contact, building rapport by using names and eye contact while guiding members to classes and resources.

You will own your shifts, coordinate coverage, clock in and out for payroll accuracy, and help maintain a clean, welcoming club environment. A strong team spirit and proactive communication are essential.