Guest Experience Cashier & Retail Associate

H&S Energy Group; Madras (OR); On-site; USD 32,000 - 38,000; Full time

Job summary

H&S Energy Group in Madras, Oregon is seeking a Customer Service Representative to support daily store operations, cashier, maintain presentation, ensure food and beverage quality, and foster a safe, welcoming environment for customers. The CSR serves as the face of the brand through friendly interactions, product knowledge, and efficient service.

You will greet customers, handle checkout, communicate promotions, stock shelves, manage food stations, and assist with car wash operations if

Qualifications

• Previous experience in retail, food service, or customer-facing roles preferred.
• Basic knowledge of POS systems and cash-handling procedures.
• CPR and First Aid training a plus.

Responsibilities

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment.
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction.
• Communicate current promotions, loyalty programs, and product recommendations to enhance engagement.
• Represent the company with professionalism in appearance, communication, and conduct.
• Operate the Point of Sale (POS) system for cash, credit, and debit transactions accurately.
• Ensure correct change, issue receipts, and process refunds or exchanges per policy.
• Perform safe cash drops, counts, and drawer balancing at shift end.
• Verify identification for age-restricted items and credit transactions.
• Stock shelves, coolers, and displays for organized, priced, and appealing presentation.
• Maintain signage, promotional materials, and pricing accuracy.
• Remove expired or damaged items and report discrepancies.
• Keep the sales floor neat, clean, and clutter-free.
• Prepare and maintain self-serve and ready-to-eat food and beverage stations.
• Follow all food safety, sanitation, and temperature guidelines.
• Clean and sanitize equipment regularly.
• Maintain facility cleanliness including restrooms and fueling area.
• Refill windshield washer stations, paper towels, and squeegees at pumps.
• Follow all safety procedures and emergency protocols.
• Report equipment malfunctions or safety hazards immediately.
• Adhere to shift duties and assist with car wash operations if applicable.
• Perform other duties as assigned by management.

Skills

Customer service

Cash handling

POS systems

Communication

Teamwork

Multitasking

Attention to detail

Professionalism

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Job description

H&S Energy Group in Madras, Oregon is seeking a Customer Service Representative to support daily store operations, cashier, maintain presentation, ensure food and beverage quality, and foster a safe, welcoming environment for customers. The CSR serves as the face of the brand through friendly interactions, product knowledge, and efficient service.

You will greet customers, handle checkout, communicate promotions, stock shelves, manage food stations, and assist with car wash operations if