Guest Experience Bell Attendant

Residences at The Little Nell; Aspen (CO); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) savings plan

Employee ski passes

Paid time off

Paid leave

Job summary

Aspen One is seeking a Bellperson in Aspen, Colorado, to assist arriving and departing guests with luggage and to provide information and services to guests and patrons. The role reports to the Guest Services Manager.

Responsibilities include escorting guests to rooms, describing hotel amenities, and maintaining lobby and bell storeroom cleanliness while complying with hotel policies. A high school diploma and a valid driver's license are required; prior hotel experience is preferred.

Qualifications

• High School diploma or equivalent required.
• Current Driver’s License with no violations.
• Previous hotel experience preferred.

Responsibilities

• Escort arriving guest to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency.
• Provide summary of the hotel and the amenities offered to guests.
• Ensure guest room is in order and describe location of television remote, air-conditioning control, guest services directory etc. to guests while checking in.
• Follow baggage tagging procedures and ski storage procedures.
• Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas.
• Maintain a high standard of cleanliness in the Lobby and Bell storeroom.
• Make manager aware of guest’s comments or compliant.
• Comply with all policies of the hotels and Aspen One
• Assist in emergency and security procedures as directed by management.
• Complete tasks and projects delegate by your manager and assist other departments as staff and business levels demand.
• Other duties assigned

Skills

Active listening

Interpersonal skills

Problem solving

Attention to detail

English proficiency

Teamwork

Independent work

Professional demeanor

Education

High School diploma or equivalent

Job description

Aspen One is seeking a Bellperson in Aspen, Colorado, to assist arriving and departing guests with luggage and to provide information and services to guests and patrons. The role reports to the Guest Services Manager.

Responsibilities include escorting guests to rooms, describing hotel amenities, and maintaining lobby and bell storeroom cleanliness while complying with hotel policies. A high school diploma and a valid driver's license are required; prior hotel experience is preferred.