Guest Experience Attendant - Trailhead Lodge

Powdr Corp.; Bend (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free season pass

Discounted guest passes

Friends & family passes

Employer housing program

401k with match

Seasonal transportation

Job summary

Powdr Corp. is seeking a Guest Experience Attendant for Trailhead Lodge in Bend, Oregon. You will greet guests, assist with reservations, and manage front desk communications to create a welcoming experience.

Ideal candidates are outgoing with strong communication skills, comfortable using reservation systems and POS, and able to learn PMS tools. This role supports occasional events and cross-functional teamwork in a fast-paced mountain resort environment.

Qualifications

• High school diploma or GED required.
• Outgoing personality with a genuine desire to help people.
• Strong communication skills and confidence interacting with guests.
• Ability to quickly learn and navigate guest-facing technology platforms (reservation systems, POS, CRM).
• Proficiency with hotel PMS systems (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews).

Responsibilities

• Greet guests at check-in and provide a welcoming first impression.
• Assist with reservations, check-in, check-out, and guest inquiries.
• Process payments and follow cash-handling procedures.
• Maintain guest information, room assignments, and notes in the PMS.
• Share local knowledge and recommendations to enhance the guest stay.
• Support service recovery and address guest concerns with empathy.
• Collaborate with housekeeping, facilities, and other teams to ensure guest satisfaction.

Skills

Outgoing personality

Strong communication

Guest service

Multitasking

Education

High school diploma or GED

Tools

POS system

PMS familiarity

Job description

## Guest Experience Attendant - Trailhead LodgeThis role comes with amazing perks & benefits because we want our employees to **Work Where You Play!*** Free employee season pass and free or discounted dependent(s) season pass* Free and discounted friends & family day passes* Free transportation to & from Bend, Sunriver, and La Pine* Discounts across the resort (food & beverage, retail, rentals, lessons & more)* Winter season employee housing program & Summer season camping program* 401k with up to 5% company match & immediate vesting* Discounted daycare onsite at Mt. Bachelor* Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)* Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts* Greet guests with warmth and enthusiasm, creating a welcoming first impression at check-in and a positive send-off at departure.* Assist with reservations, check-in, check-out, guest inquiries, and front desk communications.* Accurately process payments and follow cash-handling procedures.* Maintain accurate guest information, room assignments, and notes in the Property Management System (PMS).* Assist guests with directions, transportation questions, amenity requests, and general lodge information.* Share local knowledge and personalized recommendations that enhance the guest's stay and sense of place.* Create memorable interactions by being attentive, friendly, and proactive in anticipating guest needs.* Go above and beyond to surprise and delight guests, whether through thoughtful recommendations, problem-solving, or small gestures of hospitality.* Represent the Trailhead Lodge brand with energy, authenticity, and enthusiasm.* Support service recovery by addressing guest concerns with empathy and escalating issues when appropriate.* Support limited food and beverage services, including lobby offerings, grab-and-go items, and non-alcoholic beverages.* Process retail and grab-and-go transactions accurately through the POS system.* Maintain cleanliness, organization, and presentation of retail and food offerings.* Communicate restocking or supply needs to the Guest Experience Supervisor.* Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams.* Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor.* Remain open to coaching, learning, and growing toward future leadership opportunities.* Support a positive, team-oriented work environment centered on hospitality and shared accountability.* Work is performed under the direction of the Guest Experience Supervisor.* Serves as a foundational role with growth potential toward Guest Experience Supervisor responsibilities.* Success is measured through guest satisfaction, teamwork, reliability, and attention to detail.* Provide operational support to Events and Activities during high-volume periods or staffing gaps.* Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable.* Partner cross-functionally to support efficient work-order communication and guest issue resolution.* Assist with reinforcing guest service training and standards across the lodge.* Works directly with the Guest Experience Supervisor and fellow Guest Experience Attendants.* Collaborates with Housekeeping, Facilities, Night Audit, and Events teams.* Interacts daily with lodge guests and community visitors.* High school diploma or GED required.* Prior guest service or hospitality experience preferred but not required.* Outgoing personality with a genuine desire to help people.* Strong communication skills and confidence interacting with guests.* Ability to remain calm, friendly, and solution-oriented in fast-paced environments.* Comfortable working in a fast-paced, multi-system environment while maintaining high levels of data accuracy and guest confidentiality.* Ability to quickly learn and navigate guest-facing technology platforms, including reservation systems, POS systems, and CRM tools.* Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems).* Working knowledge of OTA and channel management platforms (e.g., SiteMinder or comparable systems).* Strong competency in Microsoft Office / Microsoft 365, including Outlook, Word, Excel, and Teams.**WORK WHERE YOU PLAY**Turn your passion for adventure in Central Oregon into a part-time or full-time job here at Mt. Bachelor, Sun Country Tours, & Trailhead Lodge. Our natural playground draws the best of souls to our region, helping to shape an outdoor-loving community that's unlike any other. We're passionate about the sports we do and creating a mountain experience that enhances the lives of our guests as much as our own. We work hard together and take responsibility for the integrity of our resort to inspire a spirit that brings out the best for others and creates lasting memories for all.**SPREAD THE STOKE**We want soulful, enduring and thoughtful team members to join us in spreading the Mt. Bachelor stoke. Our experiences as Mt. Bachelor, Sun Country Tours, & Trailhead Lodge staff help shape who we are. In turn, those experiences enable us to share the pride and euphoria that comes from dependable snow, dynamic terrain and being a year-round hub for outdoor adventure. We have something to offer all job seekers. Whether you're wanting to spend a season working and playing in the mountains or hoping to start a career in the ski resort industry, we've got you covered.**OUR MISSION, VISION, & VALES**We aren't like every other resort - her*e at Mt. Bachelor, Sun Country Tours, & Trailhead Lodge,* we aim to exemplify \"craft\". Yes, like the beer. We strive to be unique, responsive to our guests' preferences, reflective of our local roots, occasionally surprising and most importantly, a true expression of ourselves. Our mission is to deliver memorable experiences, enhance people's lives and have fun doing it. We do this with enthusiasm and pride in who we are and what we do!