Guest Experience Associate - Wellness Spa (Weekend Part-Time)

Exhale Spa; New York (NY); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Health Insurance

Vision, Dental Insurance

Company Paid Life Insurance

Disability Insurance

PTO

Job summary

Exhale Spa at The Thompson Hotel in New York, NY is seeking a part-time guest experience associate for weekend shifts. You will greet guests, answer calls, answer questions, and schedule appointments with a focus on exceptional service.

The role emphasizes upselling additional services and wellbeing products while maintaining a friendly, energetic presence and a commitment to professional growth in a wellness-forward environment.

Qualifications

• Must possess hospitality experience in spa, hotel, retail, and/or fitness club.
• Display good organizational and verbal skills.
• Possess excellent communication skills, be a team player and a team builder.
• Be energetic, engaging, and eager to work and continue to develop their skills and experiences.
• You must have a big heart and be able to deliver extraordinary customer service
• Be punctual, reliable and flexible with scheduling according to business needs.
• Be courteous and respectful to visitors, clients, co-workers and members of the Leadership Team.

Responsibilities

• Greet all incoming guests and answer phone calls in a timely manner; respond to guest questions and concerns in a timely, professional manner.
• Schedule appointments for guests and recommend additional services, classes, and wellbeing boutique products at every opportunity: On the phone, at check in, at check out.

Skills

Hospitality experience

Organizational skills

Verbal skills

Communication skills

Team player

Energetic

Punctual

Reliability

Customer service

Flexibility

Job description

Exhale Spa at The Thompson Hotel in New York, NY is seeking a part-time guest experience associate for weekend shifts. You will greet guests, answer calls, answer questions, and schedule appointments with a focus on exceptional service.

The role emphasizes upselling additional services and wellbeing products while maintaining a friendly, energetic presence and a commitment to professional growth in a wellness-forward environment.