Guest Experience Associate — Gym Front Desk

Saber Gateway Ontario, LLC; Ontario (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group, a multi-club Planet Fitness franchise, seeks a Member Services Representative in Ontario, CA. You will greet members, process sign-ups, run tours, and answer questions at the front desk, while ensuring accurate account updates and cash handling.

The role emphasizes customer care, teamwork, and a positive attitude. Responsibilities include maintaining club cleanliness, assisting the Club Manager, and delivering exceptional service to members and guests.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions, check members into the system, take tours, sign up new members, and assist the Club Manager with cash drawer.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns and escalate as needed.
• Maintain cleanliness of the club; complete daily tasks within the first hour and daily cleaning list.
• Perform other duties as needed based on club needs.

Skills

Customer service

Basic computer proficiency

Punctuality and reliability

Teamwork

Positive attitude

Diplomacy

Empathy and problem solving

Active listening

Education

High School diploma/GED equivalent

Job description

Taymax Group, a multi-club Planet Fitness franchise, seeks a Member Services Representative in Ontario, CA. You will greet members, process sign-ups, run tours, and answer questions at the front desk, while ensuring accurate account updates and cash handling.

The role emphasizes customer care, teamwork, and a positive attitude. Responsibilities include maintaining club cleanliness, assisting the Club Manager, and delivering exceptional service to members and guests.