Guest Experience Associate FT

Newfields a Place for Nature & The Arts; Indianapolis (IN); On-site; Part time

Job summary

Join Newfields as a Guest Experience Associate, where you will deliver exceptional customer service while ensuring guests feel welcome and informed. This role requires flexibility in scheduling and the ability to perform in a dynamic environment with various responsibilities on-site.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide exceptional customer service to guests.
• Cross-train on frontline positions across various services.
• Stay informed about exhibitions and events.

Skills

Strong written and verbal communication skills

Personable

Positive attitude

Education

High School Diploma/GED

Job description

Job Details

Description

Job Title: Guest Experience Associate

Department: Guest Experience and Volunteerism

Reports To: Manager of Guest and Team Engagement

Hours: Schedule fluctuates based upon the needs of the institution, weekends, nights, and holidays required

Pay: $18/ hour

Overview

As Hosts for Newfields, Guest Experience and Volunteerism team members provide exceptional customer service by making all guests feel welcome, cared for, and important. Guests become inspired as they learn all Newfields has to offer. Guest Experience, Volunteerism, and Community Engagement Associates will consistently uphold our values and ensure that a high level of both operational efficiency and guest and volunteer engagement is maintained.

Essential Job Functions

The following responsibilities describe the general nature of work for employees in this position, but this is not intended as an exclusive or all-inclusive list:

• Uphold a center of excellence in customer service to all guests
• Remain flexible on a team with multiple roles, facets, and locations throughout the Newfields campus
• Be willing and able to cross-train on all frontline positions, including positions for special exhibitions (THE LUME, Harvest, and Winterlights), as well as positions in Culinary, Retail, and Security operations
• Work with the Leads of Guest Experience to assist in the training and onboarding of new team members and volunteers
• Be knowledgeable of all Newfields membership levels and their associated benefits
• Stay up to date and informed about galleries, exhibitions, experiences, and events taking place on campus in order to best provide a seamless and memorable experience for our guests
• Interpret and manage the needs of guests during high-volume exhibitions, experiences, and events in a calm and courteous way
• Consider each individual's unique experience and expectations while interacting with a dynamic group of guests
• Learn and become proficient with multiple POS systems
• Provide timely and courteous responses to guest questions over the phone and via email
• Politely redirect individuals as needed to ensure safety protocols are being met
• Be supportive and calm when responding to emergencies, such as medical and bomb threats, and to alarms, such as fire and intrusions, by following emergency response procedures
• Help educate guests by serving as a steward of our facilities and assets
• Report all incidents, accidents, or medical emergencies as required. Respond to emergencies, such as medical and alarms, such as fire and intrusion,n by following emergency response procedures
  
  

Other duties may be assigned. To perform the job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills

• Strong written and verbal communication skills
• Extremely personable, positive, and approachable
• Ability to lift up to 50 pounds
  
  

Education And/or Experience

High School Diploma/GED and previous experience in customer service preferred

• Language
  
  

Ability to read and interpret general business periodicals and brochures

• Math
  
  

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

• Other
  
  

Basic computer skills and a pleasant attitude when interacting with visitors

Language Skills

Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Clear spoken communication skills.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the position.

Physical Demands of the Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

This position requires prolonged periods of standing and walking. Approximately 75% of the time is spent standing or moving around. Must be able to stand and remain alert for an extended period of time. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds and have the ability to walk at least 8 miles during a shift.

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the position. The noise level in the work environment will be moderate to high.