Front Desk

Altitude Trampoline Park Arlington; Arlington (TX); On-site; USD 25,000 - 30,000; Part time

Job summary

Altitude Trampoline Park Arlington is seeking a Front Desk Team Member to handle guest experiences and provide critical information. You will be the first point of contact, ensuring exceptional service and maintaining a professional demeanor.

This role requires effective communication skills, a great attitude, and the ability to tackle multiple tasks in a dynamic environment. Enthusiasm for promoting the park and ensuring guest satisfaction is essential.

Qualifications

• Ability to communicate effectively.
• Professional, 'Altitude' attitude and work ethic.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.

Responsibilities

• Represent Altitude Trampoline Park and maintain a professional attitude.
• Communicate and enforce park regulations and jumping rules.
• Accurately book, change, and cancel jump appointments.
• Provide detailed descriptions of the park and its services.
• Handle guest questions and concerns professionally.

Skills

Effective communication

Professional attitude

Organizational skills

Multi-tasking

Job description

Front Desk Team Member

Front desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park.

To be considered for this role you MUST attach a current resume.

Key Responsibilities

• Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park’s philosophy
• Communicate and enforce all park regulations and jumping rules in a personable and professional manner
• Attend scheduled staff meetings
• Accurately book, change and cancel jump appointments
• Operate Point of Sale (POS) system including verifying customer waivers & sales transactions
• Acknowledge and greet everyone who enters and leaves the facility
• Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation
• Utilize park computer with skill and proficiency
• Maintain a clean work environment
• Actively promote the park, birthday packages, sessions, and retail, as well as programs, promotions and/or discounts available
• Maintain positive guest experience by using our SMILES philosophy
• Handle guest’s questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Communicate to management any and all occurrences involving staff or guests in the park that require attention
• Follow safety and incident reporting guidelines
• Provide or perform other services or duties as required by management

Qualifications and Skills

• Ability to communicate effectively
• Professional, “Altitude” attitude and work ethic
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fastpaced environment