Guest Experience Associate - Fast-Paced Store Support

Domino's; Roberts (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Domino's in Roberts, WI is hiring a Customer Service Representative to deliver exceptional service to customers in-store and by phone. You will handle inquiries, process orders, and support daily operations.

The role emphasizes clear communication, attention to detail, and a collaborative attitude. Training will keep you updated on products and policies, and you’ll contribute to a friendly, efficient team.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening abilities and empathy towards customers.
• Proficiency in using computer systems, including order processing software and CRM tools.
• Basic math skills for processing transactions and handling refunds.
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving skills to address customer concerns effectively.
• Attention to detail to ensure accuracy in all customer interactions and data entry.
• Team player mentality with a willingness to support colleagues.
• Previous customer service experience preferred.
• Conflict resolution skills to handle challenging customer situations professionally.
• Ability to remain calm and composed under pressure.
• Enthusiasm for learning about new products and services.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions
• Process customer orders efficiently and accurately
• Assist in all areas of the operations including prepping, preparing, and packing products
• Respond to customer questions about products, services, and company policies
• Collaborate with team members to resolve complex customer issues and elevate when necessary
• Identify and communicate common customer concerns to management
• Assist in maintaining a clean and organized work environment
• Participate in ongoing training to stay updated on company products, services, and policies
• Contribute to a positive team atmosphere by supporting colleagues and sharing best practices

Skills

Verbal Communication

Written Communication

Active Listening

CRM Tools

Order Processing

Math Skills

Multitasking

Problem Solving

Attention to Detail

Teamwork

Conflict Resolution

Stress Management

Willingness to Learn

Customer Service Experience

Job description

Domino's in Roberts, WI is hiring a Customer Service Representative to deliver exceptional service to customers in-store and by phone. You will handle inquiries, process orders, and support daily operations.

The role emphasizes clear communication, attention to detail, and a collaborative attitude. Training will keep you updated on products and policies, and you’ll contribute to a friendly, efficient team.