Guest Experience Associate - Fast-Casual

Focus Group Services LLC; New Hanover Township (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Meal breaks provided

Overtime eligibility

Job summary

Focus Group Services LLC is seeking a Service Team Member to deliver outstanding guest experiences in a fast-paced restaurant environment. You will greet guests, take orders, process payments, and ensure accuracy while upholding cleanliness and brand standards.

This hourly, non-exempt role offers flexible hours, overtime eligibility, and opportunities to support the kitchen and team during peak periods. Training is provided; a high school diploma or GED is preferred but not required.

Qualifications

• Experience in customer service or food service preferred, but training provided.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills for handling transactions and making change.
• Dependable, punctual, and able to follow directions.
• Commitment to providing excellent guest service with a positive attitude.

Responsibilities

• Greet guests in a friendly and professional manner and provide a positive first impression
• Accurately take customer orders and process transactions using the POS system
• Handle cash, credit, and digital payments following company cash-handling procedures
• Assemble and serve food and beverages according to brand standards and guest expectations
• Maintain cleanliness of front counter, cashier station, and surrounding areas
• Respond promptly and courteously to guest questions or concerns, escalating issues when appropriate
• Follow food safety, sanitation, and personal hygiene standards at all times
• Restock service areas, condiments, and supplies as needed throughout the shift
• Support kitchen and team members during peak periods to ensure smooth operations
• Adhere to company policies, safety procedures, and workplace conduct expectations
• Perform other duties as assigned

Skills

Customer service

Communication

Teamwork

Math skills

Punctual

Dependable

Positive attitude

Education

High school diploma or GED

Job description

Focus Group Services LLC is seeking a Service Team Member to deliver outstanding guest experiences in a fast-paced restaurant environment. You will greet guests, take orders, process payments, and ensure accuracy while upholding cleanliness and brand standards.

This hourly, non-exempt role offers flexible hours, overtime eligibility, and opportunities to support the kitchen and team during peak periods. Training is provided; a high school diploma or GED is preferred but not required.