Guest Experience Associate - Aquatic Center (Part-Time)

The Sports Facilities Companies; Shepherdsville (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

The Shepherdsville Aquatic Center, a SAC SFM, LLC managed facility, is seeking a Guest Services Team Member in Shepherdsville, KY. You will be the first point of contact for guests, delivering excellent customer service and providing information on programs and offerings.

Responsibilities include greeting guests, assisting with memberships, handling inquiries, and supporting event operations while maintaining a friendly, professional environment.

Qualifications

• Must be at least 16 years old.
• Excellent verbal and written communication skills.
• Flexible schedule including nights, weekends, holidays and long hours.

Responsibilities

• Greet members and guests and provide information and way finding as needed.
• Assist with selling memberships and court rentals.
• Provide courteous, first-class service to all guests.
• Operate multi-line phones and record waivers/event information.
• Maintain confidentiality of guest and team member information.
• Assist with opening/closing procedures and event prep.
• Support venue operations during major events.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team player

Flexibility

Computer literacy

Tools

Office software

Job description

The Shepherdsville Aquatic Center, a SAC SFM, LLC managed facility, is seeking a Guest Services Team Member in Shepherdsville, KY. You will be the first point of contact for guests, delivering excellent customer service and providing information on programs and offerings.

Responsibilities include greeting guests, assisting with memberships, handling inquiries, and supporting event operations while maintaining a friendly, professional environment.