Guest Experience - Associate

SSA Group; Jacksonville, Northern (FL, KY); Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Overtime pay

On-Demand Pay Program

Meal Plan & Employee Discounts

401(k) with 15% company match

Tuition Discount

Bereavement Leave 8 hours

Holiday pay 1.5x on holidays

Paid sick leave

Job summary

SSA Group is hiring a Guest Experience Associate for the Jacksonville Zoo and Gardens in Jacksonville, FL. You will welcome guests, manage admissions and membership windows, and drive ticket packages and memberships to meet daily goals.

The role emphasizes customer service, sales-driven performance, and accurate cash handling, while maintaining a clean, safe, and welcoming environment. Reports to the Guest Services Manager.

Qualifications

• Goal-oriented and flexible to meet the needs of the operation.
• People-person that is guest service-oriented.
• Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
• Cashier and cash handling experience is a plus.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Day-to-day functions of admissions and membership windows.
• Drive ticket packages and membership growth through daily goals.
• Maintain compliance with cash-handling procedures.
• Promote the best guest experience and teamwork.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Skills

Goal-oriented

People-person

Sales experience

Cash handling

Job description

Jacksonville Zoo and Gardens, 370 Zoo Pkwy, Jacksonville, Florida, United States of America

Job Description

Who are we :

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Position Title: Guest Experience Associate

Reports to: Guest Services Manager and Assistant Guest Services Manager.

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

Day-to-day functions of admissions and membership windows.

Drive ticket packages and membership growth through daily goals.

Maintain compliance with cash-handling procedures.

Perform their duties to the best of their abilities and promote an overall best guest experience.

Perform other tasks deemed necessary.

Maintain a clean, safe, and organized work environment.

Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.

Driven by cultural attractions and the environment they support.

People-person that is guest service-oriented.

Comfortable in a sales role, meeting goals and supporting a driven & informed experience.

An individual who brings excitement and opportunity to engage with the team and guests.

Cashier and cash handling experience is a plus.

Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

Focuses on removing barriers and empowering growth and opportunity for team members at all levels

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

None Required

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day .
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Jacksonville Zoo and Gardens, 370 Zoo Pkwy, Jacksonville, Florida, United States of America