Guest Experience Assistant / Concierge

Sonesta International Hotels; Miami Beach (FL); On-site; USD 57,308,000 - 71,745,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacations & Sick Time

Parental Leave

Life Insurance

Disability Insurance

Hospital Indemnity & Critical Illness

Educational Assistance

Sonesta Hotel Discounts

Additional Perks

Job summary

Sonesta International Hotels in Miami Beach is seeking a Guest Experience Assistant / Concierge to provide personalized recommendations, handle reservations, and share local insights that enhance every guest stay.

You will collaborate with Front Desk, Bell Services, and Food & Beverage to ensure seamless experiences, anticipate guest needs, and create memorable VIP moments when possible.

Qualifications

• Previous concierge, hotel, hospitality, or guest service experience preferred.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent knowledge of local attractions, restaurants, transportation, nightlife, and destination experiences preferred.

Responsibilities

• Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
• Assist guests with reservations, tickets, transportation arrangements, directions, and special requests throughout their stay.
• Build strong relationships with local businesses, restaurants, entertainment venues, transportation providers, and tourism partners to enhance guest experiences.
• Support VIP arrivals, special occasions, amenities, group guests, and elevated hospitality experiences as needed.
• Respond quickly and professionally to guest requests, service recovery situations, and operational concerns to ensure exceptional guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, promotions, local events, and destination information.
• Coordinate closely with Front Desk, Bell Services, Valet, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless guest experiences.
• Assist with package handling, luggage coordination, transportation support, and lobby guest service operations as needed.
• Maintain cleanliness, organization, and presentation standards across concierge desks, lobby spaces, and guest-facing areas.
• Support guest loyalty initiatives and personalized hospitality experiences aligned with Sonesta’s People People culture.
• Help create a warm, welcoming, polished, and service-focused environment for every guest interaction.
• Any other duties as assigned.

Skills

Concierge experience

Hospitality knowledge

Customer service

Communication skills

Multitasking

Reservation systems

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

Hospitality is all about creating memorable experiences — and our Guest Experience team helps guests make the very most of their stay. As a Guest Experience Assistant / Concierge, you’ll provide personalized recommendations, local expertise, and exceptional guest service while helping create seamless and unforgettable experiences both inside and outside the hotel.

This role is perfect for someone who loves connecting with people, thrives in a fast-paced hospitality environment, and enjoys going above and beyond to make every guest feel cared for. From restaurant reservations and transportation arrangements to local recommendations and VIP experiences, you’ll help bring the destination to life for our guests.

If you’re outgoing, resourceful, and passionate about hospitality and guest engagement — we’d love to meet you.

What You’ll Be Doing

• Provide personalized guest service and local recommendations including dining, entertainment, attractions, transportation, shopping, and destination experiences.
• Assist guests with reservations, tickets, transportation arrangements, directions, and special requests throughout their stay.
• Build strong relationships with local businesses, restaurants, entertainment venues, transportation providers, and tourism partners to enhance guest experiences.
• Support VIP arrivals, special occasions, amenities, group guests, and elevated hospitality experiences as needed.
• Respond quickly and professionally to guest requests, service recovery situations, and operational concerns to ensure exceptional guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, promotions, local events, and destination information.
• Coordinate closely with Front Desk, Bell Services, Valet, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless guest experiences.
• Assist with package handling, luggage coordination, transportation support, and lobby guest service operations as needed.
• Maintain cleanliness, organization, and presentation standards across concierge desks, lobby spaces, and guest-facing areas.
• Support guest loyalty initiatives and personalized hospitality experiences aligned with Sonesta’s People People culture.
• Help create a warm, welcoming, polished, and service-focused environment for every guest interaction.
• Any other duties as assigned.

What Great Looks Like

• Previous concierge, hotel, hospitality, guest service, luxury service, tourism, or customer service experience preferred.
• Strong communication, interpersonal, and relationship-building skills with a polished and professional presence.
• Excellent knowledge of local attractions, restaurants, transportation, nightlife, entertainment, and destination experiences preferred.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong problem-solving skills with the ability to anticipate guest needs and create personalized experiences.
• Experience using reservations systems, guest service platforms, and hotel operational systems preferred.
• Positive, outgoing, and service-driven mindset with exceptional attention to detail.
• Ability to work collaboratively across departments and support overall hotel operations.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.
• A passion for hospitality, guest engagement, relationship-building, and creating unforgettable guest experiences.

Anticipated Pay Range & Additional Job Information

$20.00 hourly

How We Reward You

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.