Guest Experience Ambassador

Pyramid Global Hospitality; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality invites you to join The Bradley in Fort Wayne, Indiana as a Front Desk Agent. You will greet guests, register arrivals, explain hotel services, and provide local recommendations with warmth and accuracy.

This role values an engaging personality, strong communication, and the ability to handle busy moments. You will ensure smooth check-ins, resolve issues, and deliver a memorable guest experience at a world-class property.

Qualifications

• High school diploma or equivalent.
• An outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Computer skills.
• Must be available to work various shifts including weekends and holidays.
• Ability to stand for the duration of the shift.

Responsibilities

• Greet guests and check them in and out efficiently.
• Register guests and communicate hotel services and local area details.
• Provide accurate information and assist with guest requests.
• Resolve issues and WOW guests through courteous recovery.
• Promote and sell hotel programs.
• Coordinate with other departments as needed and maintain a professional demeanor.

Skills

Outgoing personality

Verbal communication

Written communication

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality invites you to join The Bradley in Fort Wayne, Indiana as a Front Desk Agent. You will greet guests, register arrivals, explain hotel services, and provide local recommendations with warmth and accuracy.

This role values an engaging personality, strong communication, and the ability to handle busy moments. You will ensure smooth check-ins, resolve issues, and deliver a memorable guest experience at a world-class property.