Guest Experience Admissions Specialist

WonderWorks; Panama City Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

WonderWorks Panama City Beach is seeking Admissions Attendants to welcome guests and guide them through the upside-down attraction. As the first point of contact, you will provide information, answer questions, and help guests have a memorable experience.

You will process sales at the point of sale, handle cash accurately, upsell additional services, and maintain a clean, organized work area. Flexible shifts including nights, weekends, and holidays are required.

Qualifications

• Excellent communication skills and customer service skills.
• Observational skills to ensure safe practices and recognize guest needs.
• Basic mathematical skills, as needed to make change.
• Ability to stand or walk throughout the work area for prolonged periods.
• Ability to lift and/or move up to 25 pounds.
• Ability to work any shift including nights, weekends, holidays, and weather conditions required.

Responsibilities

• Greet, welcome, and interact with all guests as they enter and exit the attraction.
• Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service.
• Accurately process transactions through a point-of-sale system including proper cash handling in a high-volume environment.
• Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable.
• Answer phones and courteously redirect calls to the appropriate department.
• Maintain a clean and organized work environment.
• Perform other duties as assigned.

Skills

Communication

Customer service

Observational skills

Math basics

Stamina

Shift flexibility

Job description

WonderWorks Panama City Beach is seeking Admissions Attendants to welcome guests and guide them through the upside-down attraction. As the first point of contact, you will provide information, answer questions, and help guests have a memorable experience.

You will process sales at the point of sale, handle cash accurately, upsell additional services, and maintain a clean, organized work area. Flexible shifts including nights, weekends, and holidays are required.