Guest Exp. Recreation Attendant

Benchmark, Pyramid Luxury & Lifestyle; Saint Michaels (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality company as a Guest Experience Recreation Attendant at a luxury resort in St. Michaels, MD. You will provide exceptional service to guests, implement engaging recreational programs, and maintain a welcoming environment, all while enjoying competitive pay and numerous employee benefits.

Benefits

Comprehensive health insurance

Paid time off

Exclusive discounts on hotel stays

Qualifications

• Preferred age: 21 or older due to alcohol service.
• Experience in leisure and recreation hospitality is advantageous.
• Certifications in CPR/AED and First-Aid required.

Responsibilities

• Greet guests and ensure a positive experience.
• Organize recreational programs and oversee activities.
• Maintain safety and cleanliness across the activity areas.

Skills

Customer Service

Multitasking

Activity Planning

Education

High School Diploma or GED

Job description

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About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Property

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

#PGH-BMC

Location Description

We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin.

A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.

As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin!

For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com

At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

Overview

J O B D E S C R I P T I O N TITLE: Guest Experience Attendant

DIVISION: Inn at Perry Cabin DEPARTMENT: Activities Department

REPORTS TO: Guest Experience Manager CLASSIFICATION: Non-Exempt / Seasonal

Position Summary

He/she will be the greeter to guests in all areas, providing a constant picture-perfect experience. He/she will

prepare, clean, stock, administer, and maintain this throughout his/her shift covering the courts, water activities,

offsite excursions, group team building, private requests, pool, tennis, and other activity areas. He/she will be

involved with implementation of new recreational and social programs for guests of all ages, while providing a

safe and clean environment. He/she will also assist the pool attendants when needed. The following is a

Summary Of The Major Responsibilities.

ESSENTIAL JOB FUNCTIONS

• Be able to work alone and multitask, attending to opening and closing procedures while attending to
  
  

guest’s needs. Being able to anticipate guests’ needs, respond promptly, and acknowledge all guests,

keeping continuous attention to the guests, continuing to react before the guests find themselves inquiring,

being attentive to guest’s timeline.

• Promote and administer/create new programs for all ages. Oversee guest and team activities as assigned
  
  

by the Guest Experience Manager. (i.e. movie night, kayaks, crafts, s’mores, games, tours, fitness classes,

lectures, etc...).

• Check and record for safety and preventive maintenance of equipment and facilities/grounds.
• Work with the Guest Experience Manager to maintain the proper levels of inventory for recreational
  
  

equipment and supplies. Microsoft/Computer and Resort Suite skills (enter and keep accurate and daily

records, post charges to appropriate accounts; transfer charges/credits; run necessary computer reports).

• Create new activities, improving suggestions on current schedule to be actively involved with the constant
  
  

growth within the Activity Department

• Be able to maintain friendly energy through hot climate to rainy days, from slow days to busy non-stop
  
  

days, with anticipation and use proper procedures towards handling guest’s issues and concerns.

• Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/company standards i.e., CPR/First Aid; react and
  
  

assist in hotel emergency situations as needed.

• Be always an ambassador of the hotel and the company, in and outside of the workplace.
• Observe policy standards for the department in image, appearance, hygiene, and grooming; properly
  
  

represent the company and the profession to outside organizations and the community.

• Be knowledgeable of, implement, communicate, and comply with policies and standards of Inn at Perry
  
  

Cabin, Preferred Hotels, Capital Property, LQA And Forbes Standards.

• Maintain confidentiality and security of all guest and general hotel information.
• Assist in other areas and departments as needed, promoting, and maintaining strong lines of
  
  

communication and teamwork.

• Be able to market and advertise our current activities for guests as well as for group/social events:
  
  

Activities - court games, kayak/paddle boards, bingo, movies, tours, crafts, lectures, tastings, group

activities and team building, etc.

— T H I S J O B D E S C R I P T I O N D O E S N O T C O N S T I T U T E A C O N T R A C T F O R E M P L O Y M E N T —

• Ability to communicate clearly, show pride in doing all one can to provide an unbelievable experience to
  
  

each of our guests with extreme positive personality and looking beyond/outside the box

WORKING CONDITIONS

The working conditions described below are representative of those an employee encounters while performing the

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

Perform The Essential Functions.

Equipment and Areas (grounds/facilities) to Be Used

• Standard facility equipment, including telephone, computer, printer/copier, furniture, floating devises, golf
  
  

cart, etc.

• Activities (including but not limited to equipment used in Activity Department, kayaks, standup paddle
  
  

boards, waterfront, croquet, bocce, cornholes, games, crafts, fitness equipment knowledge).

• A set uniform will be required to be worn and kept clean.
  
  

Physical & Mental Requirements

• Regularly required to stand for long periods of time, walk, talk and hear in tight and noisy places; frequently
  
  

required to reach with hands and arms above head; balance, stoop, kneel and crouch. Requires normal range

of hearing and vision with a lot of surrounding external noise (average 8-10 hours shifts).

• Requires manual dexterity sufficient to handle cups, plates, silverware, to kayaks, yard games, and wet/fit
  
  

towels. Must be able to continuously lift at least 50 pounds and push, pull, and move equipment, supplies,

etc., in excess of 150 pounds.

Work Environment

• Entirety of property—exposure to direct sunlight, high humidity, extremes of heat and cold, noise, grease,
  
  

cleaning and polishing agents; potentially slippery floors; and other mother nature exposures

(weather/insects/animals).

• The work environment may involve varying conditions and circumstances with guests, staff, visitors,
  
  

government agencies, etc.

This job description should not be construed to imply that these requirements are the exclusive standards of the

position. Incumbents will follow any other instructions and perform any other related duties, as may be required

by their supervisor. This document does not create an employment contract, implied or otherwise, other than an

“at will” employment relationship

Qualifications

JOB REQUIREMENTS

Education & Experience

• High school diploma or GED, 21 or older (preferred due to alcoholic activities).
• Activity skill traits, experience, certification in specific areas is preferred
• Experience in the leisure, food, and recreation hospitality business with customer service in a high-paced
  
  

and detail-oriented facility.

• CPR/AED, TIPS Certified, First-Aid, Lifeguard Knowledge
• Administrative, organizational, and supervisory skills desirable.
• Upon hire will need to complete Human Resources training, other department awareness/training, golf
  
  

cart training, as well as addition training pertaining to the current season

Compensation Range

The compensation for this position is $15.00/Hr. - $15.00/Hr. based on qualifications and experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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