Guest Concierge - Global Reservations

Mystic Invest; Fort Lauderdale (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A luxury travel company is seeking a highly motivated Guest Concierge – Global Reservations in Fort Lauderdale, Florida. The role involves providing exceptional service to guests and travel advisors, managing inquiries and modifications, and collaborating with various teams. Ideal candidates have experience in luxury travel, strong communication skills, and a passion for customer service. Benefits include health insurance and discounted travel options.

Benefits

Health insurance

Paid time off

Complimentary on-site fitness facility

Discounted cruise travel

Qualifications

• Minimum 2 years of experience in luxury travel, cruise, or hospitality guest services/reservations.
• Proficient in managing multiple tasks in a fast-paced environment.
• Passion for travel and delivering elevated customer service.

Responsibilities

• Deliver best-in-class service to guests and travel advisor partners.
• Address complex inquiries and financial transactions.
• Collaborate cross-functionally to ensure seamless service delivery.

Skills

Luxury travel experience

Exceptional communication skills

Detail-oriented

Organizational skills

Team collaboration

Education

Associate degree or equivalent experience

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

CRM platforms

Job description

Overview

GUEST CONCIERGE – GLOBAL RESERVATIONS

Atlas Ocean Voyages is seeking a highly motivated, locally based, GUEST CONCIERGE – GLOBAL RESERVATIONS professional to join our team. As a Guest Concierge – Global Reservations, you will serve as a key liaison between our discerning guests, travel advisors, and the Atlas brand. You will ensure that every interaction reflects our core values: discovery, authenticity, and elevated service. Join a dynamic team where your talents contribute directly to creating extraordinary experiences onboard and beyond.

Responsibilities

• Deliver best-in-class service to our guests and travel advisor partners via phone, and email, providing support for existing bookings, modifications, and detailed itinerary inquiries.
• Serve as a subject matter expert for all Atlas itineraries, onboard experiences, and pre-/post-voyage offerings.
• Address complex inquiries, escalations, or requests with professionalism, empathy, and urgency.
• Assist with financial transactions including payments, refunds, booking adjustments, and promotions.
• Collaborate cross-functionally with Sales, Guest Services, and Operations teams to ensure seamless service delivery.
• Participate in proactive outbound communication for special campaigns, pre-departure assistance, or guest retention efforts.
• Maintain a deep understanding of company policies, procedures, and promotions, and effectively communicate them to clients and partners.
• Actively contributes to team goals, performance metrics, and continuous improvement efforts.
• Safeguards guest privacy and handle all sensitive information in compliance with company standards.

Qualifications

• This position is on-site based in our corporate office in Fort Lauderdale, Florida.
• Associate degree or equivalent experience required; bachelor’s degree preferred.
• Minimum 2 years of experience in luxury travel, cruise, or hospitality guest services/reservations.
• Exceptional verbal and written communication skills, with a confident and engaging phone presence.
• Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM and reservations platforms a plus.
• Passion for travel, global cultures, and delivering elevated customer service.
• A proactive, solution-focused mindset with strong interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Flexible working shifts including evenings, weekends, and holidays, as needed.

Benefits

• Health insurance
• Paid time off
• Complimentary on-site fitness facility
• Local shuttle services
• Prime location distance to Brightline station and Las Olas Boulevard
• Discounted cruise travel
• Discounted local city parking

All your information will be kept confidential according to EEO guidelines.