Guest Communications & Operations Lead

Hyatt Vacation Club at The Welk; Escondido (CA); On-site; USD 75,000 - 78,000; Full time

Job summary

Hyatt Vacation Ownership is seeking an AYS Communications Manager to integrate hotel-wide guest communication channels, improve service delivery, and optimize response times. The role provides centralized leadership over PBX, Zingle, Dispatch, and Rooms Control to ensure seamless guest experiences and efficient operations.

The position requires leading cross-functional teams, developing SOPs, and producing regular reports.

Qualifications

• High school diploma or GED; 1 year experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and organize all guest communication disciplines under one structure.
• Oversee daily operational briefings and updates across teams.
• Ensure consistent service standards and accountability for performance.

Skills

Leadership

Communication

Data analytics

Project management

Guest services experience

Education

High school diploma or GED

2-year degree in Hospitality or related field

Tools

PBX

Zingle

Dispatch

Rooms Control

Job description

Hyatt Vacation Ownership is seeking an AYS Communications Manager to integrate hotel-wide guest communication channels, improve service delivery, and optimize response times. The role provides centralized leadership over PBX, Zingle, Dispatch, and Rooms Control to ensure seamless guest experiences and efficient operations.

The position requires leading cross-functional teams, developing SOPs, and producing regular reports.