Guest Attendant (Seasonal)

Alamo Drafthouse Cinema; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a renowned cinema where your role as a Guest Attendant is pivotal in creating unforgettable experiences for moviegoers. You'll serve as the friendly face of the theater, ensuring guests feel welcomed and cared for. With a focus on delivering exceptional hospitality, you'll manage guest orders, maintain a clean environment, and uphold safety standards. This dynamic position offers a fun workplace, competitive pay, and flexible scheduling, allowing you to thrive in a fast-paced, collaborative atmosphere. If you're passionate about film and enjoy working with people, this is the perfect opportunity for you!

Benefits

Free movies & food

Paid time off

Flexible scheduling

Medical, dental, vision benefits

Qualifications

• 2+ years experience in high-volume restaurant/theater environment preferred.
• Active alcohol and food handler certifications as required by the state.

Responsibilities

• Serve theater guests and ensure a world-class hospitality experience.
• Organize theater cleaning and manage guest orders from POS entry to delivery.
• Maintain cleanliness standards and uphold safety protocols.

Skills

Customer Service

Team Collaboration

Flexibility

Job description

Compensation Range:

$11.15 - $11.15 Plus Tips

Location:

28 LIBERTY ST STE SC301, NEW YORK, NY 10005

Our Guest Attendants will serve theater guests, acting as their point of contact for check-in, directing them to theaters, answering questions at the Concierge desk, taking orders, delivering food and beverages, and processing payments. They focus on delivering a world-class hospitality experience while maintaining safety standards to ensure a safe, clean, and enjoyable environment. They understand that being off task is acceptable if aligned with the mission: "To Ensure Every Guest Has An Awesome Experience And Is Excited To Return."

They are the face of the Alamo for our guests and will do what it takes to make them feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do great work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits for all full-time and part-time teammates

OUR MISSION:

To ensure every guest and teammate has an awesome experience and is excited to return.

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring seats are sanitized before the next film
• Manage order cards, safety, and guest needs across multiple theaters
• Launch and manage guest orders from POS entry to delivery
• Perform opening and closing duties as assigned
• Maintain assistive listening and closed-caption devices
• Foster a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience, including managing lines, announcing seating, guiding guests, and communicating with leadership
• Maintain knowledge of menu offerings and films
• Uphold cleanliness standards for the venue
• Follow all safety protocols to keep teams and guests healthy
• Ensure excellent guest-facing interactions and overall experience
• Uphold standards of behavior aligned with company values, conduct, and guidelines

QUALIFICATIONS:

• 2+ years experience in high-volume restaurant/theater environment preferred
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule including early mornings, late nights, weekends, and holidays
• Active alcohol and food handler certifications as required by the state
• Being an cinephile is a plus!

PHYSICAL REQUIREMENTS:

• Ability to lift and transport items up to 50 lbs
• Stand for extended periods
• Walk up and down stairs repeatedly
• Position oneself discreetly in theaters
• Operate POS touchscreen devices
• Move cautiously in busy, loud environments

OUR CORE VALUES:

DO THE RIGHT THING
Stand up for beliefs with kindness, even when difficult.

FOSTER COMMUNITY
Value diversity, support growth, and build strong local ties.

BOLDLY GO
Seek out new experiences, innovate, and learn from mistakes.

GIVE A SH!T
Obsess over details to create amazing experiences and pursue excellence.

Company: Alamo Drafthouse Cinema