Guest Attendant (Seasonal)

Alamo Drafthouse Cinema; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a fun and dynamic team at a renowned cinema, where you will be the face of guest services! As a Guest Attendant, you will create memorable experiences for patrons by providing exceptional service, ensuring cleanliness, and fostering a welcoming atmosphere. This role offers flexibility and a chance to work in a vibrant environment filled with film enthusiasts. Enjoy perks like free movies and food while contributing to a mission that prioritizes guest satisfaction and community engagement. If you love cinema and enjoy working with people, this is the perfect opportunity for you!

Benefits

Free movies & food

Paid time off

Flexible scheduling

Medical, dental, vision benefits

Qualifications

• 2+ years experience in a high-volume restaurant/theater environment.
• Active alcohol and food handler certifications required.

Responsibilities

• Serve theater guests and ensure a world-class hospitality experience.
• Manage guest orders and maintain cleanliness standards.

Skills

Customer Service

Team Collaboration

Problem Solving

Education

High School Diploma

Tools

POS Systems

Job description

Compensation Range: $18.00 - $20.00 Plus Tips

Location: 14028 N US HWY 183 BLDG F, AUSTIN, Texas, 78717

Our Guest Attendants will serve theater guests and act as their point of contact for functions such as check-in, finding theaters, answering questions at the Concierge desk, confirming/taking orders, delivering food and beverages, and processing payments. They focus on creating a world-class hospitality experience while maintaining safety standards to ensure a safe, clean, and enjoyable environment. They understand that being off-task is acceptable if it aligns with the mission: To Ensure Every Guest Has an Awesome Experience And Is Excited To Return.

They are the face of the Alamo and will do what it takes to make guests feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do great work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring seats are sanitized before the next film
• Manage order cards, safety, and guest needs across multiple theaters
• Launch and manage guest orders from POS entry to delivery
• Perform opening and closing duties as assigned
• Maintain assistive listening and close-captioned devices
• Foster a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience, maintain social distancing, announce theater seating, guide guests, and communicate with leadership
• Know the core and limited-time menu offerings
• Stay informed about films and events in theaters
• Maintain high cleanliness standards for the venue
• Follow all safety protocols and standards
• Manage all guest-facing interactions and overall experience
• Uphold standards of behavior per company values and policies

QUALIFICATIONS:

• 2+ years experience in high-volume restaurant/theater environment (a plus)
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule including early mornings, late nights, weekends, and holidays
• Active alcohol certification
• Active food handler certification
• Being an cinephile is a plus!

PHYSICAL REQUIREMENTS:

• Lift and transport items up to 50 lbs
• Stand for extended periods
• Walk up and down stairs many times
• Position oneself discreetly in theaters
• Operate POS touchscreen devices
• Work in a busy, sometimes loud environment

OUR CORE VALUES:

DO THE RIGHT THING: We strive to be a force of good, standing up for our beliefs with kindness.

FOSTER COMMUNITY: We value diversity, respect each other, support passions, and help each other grow, creating strong ties to our local community.

BOLDLY GO: We seek new experiences, pursue innovation, take risks, and learn from mistakes.

GIVE A SH!T: We are passionate about creating memorable experiences, obsess over details, and take pride in our work to delight guests and teammates.

Company: Alamo Drafthouse Cinema