Guest Attendant

Drafthouse; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the cinema industry is seeking Guest Attendants to ensure a memorable experience for their theater guests. This role requires strong customer service skills, ability to maintain theater hygiene, and collaboration in a dynamic environment focused on guest satisfaction.

Benefits

Free movies & food

Paid time off

Flexible scheduling

Medical, dental, vision, FSA, HSA benefits

Qualifications

• 2+ years in a high-volume restaurant/theater environment preferred.
• Ability to work in a fast-paced environment.
• Active alcohol and food handler certifications as required.

Responsibilities

• Serve theater guests and ensure a positive hospitality experience.
• Organize and lead theater cleaning before the next film.
• Manage guest orders from entry to delivery.

Skills

Collaboration

Customer service

Kindness and understanding

Job description

Compensation Range:

$11.00 - $12.00 Plus Tips

Location:

445 ALBEE SQUARE WEST, BROOKLYN, New York, 11201
Our Guest Attendants will serve theater guests, acting as their point of contact for check-in, theater navigation, answering questions at the Concierge desk, taking orders, delivering food and beverages, and processing payments. They focus on creating a world-class hospitality experience while maintaining safety standards, ensuring a safe, clean, distraction-free, and enjoyable environment. They understand the importance of the Mission: To Ensure Every Guest Has An Awesome Experience And Is Excited To Return.

They are the face of the Alamo for guests and will do what it takes to make them feel welcome and cared for.

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back

CORE ROLE RESPONSIBILITIES:

• Maintain kindness and understanding
• Organize and lead theater cleaning, ensuring seats are marked, cleaned, and sanitized before the next film
• Ensure order cards, safety, and guest needs are addressed in multiple theaters
• Manage guests’ orders from POS entry to delivery
• Perform opening and closing duties as assigned
• Maintain assistive listening and closed-captioned devices
• Maintain a positive, team-driven atmosphere
• Troubleshoot guest issues with management support
• Own the lobby and seating experience, guiding guests and communicating with leadership as needed
• Maintain knowledge of our menu offerings and films
• Uphold cleanliness standards for the venue
• Follow all safety protocols to keep teams and guests healthy
• Handle all guest-facing interactions and overall guest experience
• Uphold standards of behavior per company values and policies

QUALIFICATIONS:

• 2+ years in high-volume restaurant/theater environment preferred
• Ability to work collaboratively in a fast-paced environment
• Flexible schedule including early mornings, late nights, weekends, holidays
• Active alcohol and food handler certifications as required by the state
• Being an cinephile is a plus!

PHYSICAL REQUIREMENTS:

• Lift and transport items up to 50 lbs.
• Stand for extended periods
• Walk up and down stairs repeatedly
• Position oneself discreetly in theaters
• Operate POS touchscreen devices
• Work cautiously in a busy, sometimes loud environment

OUR CORE VALUES:

DO THE RIGHT THING
Be a force of good, stand up for beliefs, start with kindness.

FOSTER COMMUNITY
Value diversity, treat others with respect, support growth, and engage with the community.

BOLDLY GO
Seek new experiences, pursue innovation, take risks, learn from mistakes.

GIVE A SH!T
Obsess over details, take pride in work, pursue excellence for guests and teammates.

Company: Alamo Drafthouse Cinema