Guest Attendant

HMC Hotel Management Consulting; City of Syracuse (NY); On-site; Full time

Job summary

Join a leading hotel management company as a Guest Attendant in Syracuse, NY. In this customer-facing role, you will handle front office operations, assist guests, and maintain the property. Enjoy a performance-based culture with opportunities for career growth and a range of benefits, including medical and dental coverage.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• At least one year in customer service; hotel experience preferred.
• Proficient computer skills.

Responsibilities

• Front Office Operations: Reservations, check-ins, check-outs.
• Guest Services: Meeting guest needs and fulfilling requests.
• Laundry Duties: Washing, drying, folding linens.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Time Management

Job description

Join to apply for the Guest Attendant role at HMC Hotel Management Consulting

Exciting Opportunity: Guest Attendant at LivAway Suites in Syracuse, NY!

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $16.00- $18.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Medical, dental, and vision benefits, plus paid time off for full-time employees.
• Employee Assistance Program: Complimentary support for personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company.

Primary Duties:

• Front Office Operations: Reservations, check-ins, check-outs, and paperwork review.
• Guest Services: Meeting guest needs, conducting tours, closing sales, fulfilling requests.
• Laundry Duties: Washing, drying, folding linens, maintaining laundry area.
• Cleaning & Maintenance: Cleaning tasks, stocking supplies.
• Sales & Marketing: Assisting with initiatives to increase occupancy.
• Emergency Procedures: Following protocols to ensure safety and security.
• Other Duties as Assigned.

Preferred Qualifications:

• At least one year in customer service; hotel experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Organizational, time management, and problem-solving skills.
• Proactive problem solving.

Physical Requirements:

• Climbing stairs and ladders.
• Performing tasks involving kneeling, squatting, standing, sitting, bending, and twisting.
• Lifting up to 20lbs regularly, up to 50lbs occasionally.

Hotel Management and Consulting, Inc. reserves the right to modify this job description. Employment is at-will. We are an equal opportunity employer and comply with all applicable laws. Reasonable accommodations are available for qualified individuals with disabilities. We are a drug-free workplace.