Guest Assistant

Winvian; Morris (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with employer match

Job summary

Winvian Farm, a luxury resort in the Litchfield Hills, seeks a friendly Guest Assistant to help create memorable guest experiences through reservations, check-ins, check-outs, and coordinating activities.

Join a service-oriented team; prior hospitality experience is welcome but not required. The role requires a flexible schedule, strong communication, and a polished appearance; competitive benefits accompany the $18/hour pay.

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Flexible schedule required, including weekends, holidays, and occasional overnight shifts.
• Strong communication and customer service skills.
• Professional appearance and demeanor.
• Previous hospitality experience preferred, but not required.

Responsibilities

• Welcome guests in a courteous, warm, and professional manner
• Manage hotel reservations and guest inquiries
• Perform guest check-in and check-out procedures efficiently and accurately
• Assist guests with arranging activities, dining reservations, transportation, and local excursions
• Provide exceptional hospitality and personalized service throughout each guest’s stay
• Communicate effectively with all departments to ensure seamless guest experiences

Skills

Communication skills

Customer service

Professionalism

Job description

Description Winvian Farm is a luxury resort experience unlike any other. As a Relais & Châteaux property nestled in the scenic Litchfield Hills, we are dedicated to delivering exceptional hospitality and personalized service to every guest.

Description Winvian Farm is a luxury resort experience unlike any other. As a Relais & Châteaux property nestled in the scenic Litchfield Hills, we are dedicated to delivering exceptional hospitality and personalized service to every guest. We are seeking a friendly, professional, and service-oriented Guest Assistant to join our team. In this role, you will help create memorable guest experiences by assisting with reservations, guest check-ins and check-outs, and coordinating on-site and off-site activities and excursions.

Responsibilities

• Welcome guests in a courteous, warm, and professional manner


• Manage hotel reservations and guest inquiries


• Perform guest check-in and check-out procedures efficiently and accurately


• Assist guests with arranging activities, dining reservations, transportation, and local excursions


• Provide exceptional hospitality and personalized service throughout each guest’s stay


• Communicate effectively with all departments to ensure seamless guest experiences

Compensation & Benefits

• Pay: $18/hour


• Comprehensive benefits package including:
  
  
  
  • Medical, dental, vision, and life insurance
  
  
  • Paid time off
  
  
  • 401(k) with employer match
  
  
  
  

Requirements

Qualifications

• Must be at least 21 years old with a valid driver’s license


• Flexible schedule required, including weekends, holidays, and occasional overnight shifts


• Strong communication and customer service skills


• Professional appearance and demeanor


• Previous hospitality experience preferred, but not required