Guest Ambassador/Genetic Testing Coordinator

Precision Imaging Centers; Florida; On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare team as a Guest Ambassador/Genetic Testing Coordinator, blending guest services with genetic testing support. This full-time role at Precision Imaging Centers offers a chance to impact patient care while enjoying a supportive work environment and benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Company Paid Life Insurance

Short and Long Term Disability Insurance

Paid Time Off

Qualifications

• Minimum 2 years of customer service or front desk experience.
• At least 1 year of sales or cold-calling experience.

Responsibilities

• Greet and check in patients with professionalism and warmth.
• Educate patients on hereditary cancer genetic testing.

Skills

Communication

Interpersonal Skills

Organization

Customer Service

Tools

Microsoft Office

Job description

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Guest Ambassador / Genetic Testing Coordinator – Full-Time

Location: Fleming Island Center
Schedule: Monday through Friday, 8:30 am to 5:00 pm
Position Type: Full-Time

Join a growing healthcare team that's transforming the patient experience.

At Precision Imaging Centers, we are proud to be a leader in outpatient imaging across Florida. We are growing rapidly, now operating six centers—four in Jacksonville, one in St. Augustine, and our newest location in Orlando. As we expand our services, we're seeking passionate professionals to help us deliver on our commitment to superior care and exceptional clarity.

We are currently welcoming candidates to apply for a newly created hybrid role at our Fleming Island center that blends guest services with the opportunity to support our hereditary cancer genetic testing program. If you're a service-driven, detail-oriented individual eager to grow in the healthcare field, this is your chance to make a lasting impact.

About The Role

The Guest Ambassador / Genetic Testing Coordinator is a hybrid position combining front desk operations with patient education and support related to hereditary cancer screening. You’ll play a vital role in both creating a warm, efficient front-office experience and guiding patients through an important genetic testing process.

Key Responsibilities

1. Guest Ambassador Functions:

• Greet and check in patients with professionalism and warmth
• Answer incoming calls and manage appointment-related communications
• Update patient information accurately
• Keep the front desk and waiting area tidy and welcoming
• Encourage and collect positive patient reviews

Genetic Testing Coordination:

• Educate patients on hereditary cancer genetic testing both in person and by phone
• Explain testing benefits, insurance coverage, costs, and facilitate oral swab collection
• Handle patient follow-ups and provide support throughout the testing process
• Document all interactions and collaborate with genetic testing partners

What We're Looking For

• Minimum 2 years of customer service or front desk experience
• At least 1 year of sales or cold-calling experience
• Clear, confident communication and strong interpersonal skills
• Ability to simplify and explain healthcare-related information
• Comfortable with outreach and patient follow-up
• Interest in personalized medicine or genetic testing is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Highly organized and self-motivated

What We Offer

• Benefits include; medical, dental, vision, 401k, company paid life insurance, short and long term disability insurance and more!
• Opportunity to grow with a rapidly expanding healthcare company
• Cross-training in guest services and genetic coordination
• Full-time, Monday to Friday schedule with paid time off (PTO)
• Career growth, rewards, and recognition
• A chance to contribute to the success of a cutting-edge genetic testing program

Ready to make a meaningful impact?

If you're ready to be part of a growing company that values teamwork, innovation, and exceptional patient care, we encourage you to apply today. Join Precision Imaging Centers, where your career can grow alongside a company that's reshaping the future of personalized healthcare and advanced diagnostic imaging.

Requirements

• Minimum 2 years of customer service or front desk experience
• At least 1 year of sales or cold-calling experience
• Clear, confident communication and strong interpersonal skills
• Ability to simplify and explain healthcare-related information
• Comfortable with outreach and patient follow-up
• Interest in personalized medicine or genetic testing is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Highly organized and self-motivated