Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T2938)

Roundel; Sterling (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retailer is seeking a Guest Advocate to enhance the guest experience by providing exceptional service and support. This role involves interacting with guests, problem-solving, and helping them navigate store offerings. Join a dynamic team and take advantage of training opportunities to develop key skills in a fast-paced environment.

Benefits

401(k) plan

Employee discount

Comprehensive health benefits

Paid vacation

Flexible scheduling

Qualifications

• Ability to communicate effectively and use positive language.
• Welcoming and helpful attitude towards guests.
• Capability to remain focused in a fast-paced environment.

Responsibilities

• Engage with guests to solve their specific needs.
• Scan and bag all guest items efficiently.
• Support guest services such as Order Pick Up and Drive-Up.

Skills

Problem solving

Communication

Adaptability

Teamwork

Job description

Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T2938) page is loaded

Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T2938)

Apply locations 24670 Arcola Landing Dr. Bldg B, Sterling,VA 20166 time type Variable posted on Posted Yesterday job requisition id R0000395997 Starting Hourly Rate / Salario por Hora Inicial: $17.00 USD per hour

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction , loyalty enrollment and store cleanliness . Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes , guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target , we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the ski l ls and experience of :

• Communicating and interact ing with guests to build an welcoming guest experience

• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns

• A dapt ing to different guest interactions and situations

• P romoting and engaging around various benefits , offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard

• Create a welcoming experience by greeting guests as you are completing your daily tasks.

• When guests need assistance , engage with guests in a welcoming way, to help solve their specific needs.

• Make the guest aware of current promos. store activities and events .

• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience .

• Thank guests and let them know we’re happy they chose to shop at Target .

• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed .

• S can and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices .

• Work efficiently to minimize guest wait time while maintaining guest service and accuracy .

• Understand and show guests how to use the features and offerings within the Target App including Wallet .

• Be familiar with Order Pick-Up, Drive Up and online ordering , and know how to direct the guest to enroll, activate and use the se features .

• Attempt every return and follow register prompts ; partner with immediate Leaders as needed to help solve for the guest while following Target ’ s policies and procedures .

• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal .

• Stock supplies during store open hours while being available for the guest .

• Demonstrate a culture of ethical conduct, safety and compliance .

• Work in a safe manner at all times ; comply with all safety policies , best practices , and training; report hazards and correct where possible.

• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

• All other duties based on business needs

WHAT WE ARE LOOKING FOR

This m ay be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with .

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you ever y thing you need to know to be a Guest Advocate. But , there are a few skills you should have from the get-go:

• Communicating effectively, including using positive language and attentive to guests needs

• Welcoming and helpful attitude toward guests and other team members

• Attention to detail while prioritizing tasks

• Willing to educate guests and engage around products and services

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

• Work both independently and with a team

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Accurately handle checkout operations , transactions , and support cash office operations as needed

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pound s and occasionally lifting or moving merchandise up to 4 4 pounds without additional assistance from others.

• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_A

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

About Us

Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.

We'll contact you if you're selected for next steps . In the meantime, follow us at A Bullseye View for the latest news.

We care about and invest in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .