Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2615)

Target; Fremont (CA); On-site; Full time

Job summary

Target is seeking a Guest Advocate to provide exceptional service and enhance the guest experience. This role involves engaging with customers, managing transactions, and promoting store loyalty programs in a dynamic retail environment. Ideal candidates will have strong communication skills and a welcoming attitude.

Qualifications

• Ability to operate technology and work independently or as part of a team.
• Willingness to educate guests about products and services.

Responsibilities

• Communicating and interacting with guests to build an inclusive experience.
• Scanning and bagging items efficiently and accurately.
• Handling returns and resolving guest issues.

Skills

Effective communication

Positive language skills

Attention to detail

Multi-tasking abilities

Job description

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2615)

Join to apply for the Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2615) role at Target

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2615)

3 months ago Be among the first 25 applicants

Join to apply for the Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2615) role at Target

Starting Hourly Rate / Salario por Hora Inicial: $19.50 USD per hour

All About Target

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

All About Service & Engagement

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at checklanes, guest services, gift registry, pick-up, and drive-up while ensuring exceptional quality.

The Role of a Guest Advocate

This role provides you with skills and experience in:

• Communicating and interacting with guests to build an inclusive guest experience
• Problem solving and decision making to positively impact the guest experience and resolve concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings, and services

Typical Responsibilities

• Demonstrate a service culture prioritizing the guest experience by delivering the service standard
• Create a welcoming experience by authentically greeting all guests
• Observe body language and verbal cues to understand guest needs and tailor your approach
• Engage with guests to understand their needs and assist accordingly
• Be knowledgeable about store tools, products, and services to resolve issues and improve experiences
• Thank guests sincerely and acknowledge their choice to shop at Target
• Scan and bag items efficiently, accurately, and in compliance with safety standards
• Minimize guest wait times while maintaining service quality
• Inform guests about current and upcoming store events and launches
• Promote Target Loyalty programs and assist with sign-up
• Show guests how to use Wallet and other app features
• Assist with fulfillment services, directing guests to enroll and use them
• Handle returns and partner with leadership to resolve issues
• De-escalate negative situations and recover shopping experiences
• Deliver accurate service for Order Pick Up, Drive Up, and Registry guests
• Maintain a clean and organized work area
• Stock supplies and be available for guests during store hours
• Follow safety, ethical, and compliance policies
• Support guest services like order pick-up, Drive-up, and related duties
• Perform additional duties as needed

What We Are Looking For

We might be a great match if:

• You enjoy working in a fun, energetic environment and delivering excellent service
• Providing service that makes guests love Target excites you
• You enjoy interacting with people and making shopping easier for them
• You prefer a dynamic work environment over a typical 9-5 desk job

Skills and Qualities

Our training will teach you the skills needed, but you should have:

• Effective communication and positive language skills
• A welcoming and helpful attitude
• Attention to detail and multi-tasking abilities
• Willingness to educate guests about products and services
• Ability to operate technology and work independently or as part of a team
• Focus and composure in a fast-paced environment

Basic Requirements

• Handling cash register operations accurately
• Working in varying temperatures and environments
• Safely handling and moving merchandise, including lifting up to 44 pounds
• Flexible schedule including nights, weekends, and holidays
• Reliable attendance and mobility for shifts

Find benefits information at https://corporate.target.com/careers/benefits. Target considers qualified applicants with criminal histories in accordance with applicable laws.

Target will provide reasonable accommodations during the application process upon request. For assistance, visit your local Target or contact Guest Services at 1-800-440-0680.

Applications are accepted continuously; no deadline applies.