Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2149)

Target; Tolleson (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Guest Advocates to join their team. In this role, you will be the face of the company, ensuring that every guest has a memorable shopping experience. You will engage with customers, handle transactions, and assist with various services, all while working in a fun and energetic environment. This position offers the chance to be part of a collaborative team that values guest satisfaction and community involvement. If you thrive in a fast-paced setting and love helping others, this opportunity is perfect for you!

Qualifications

• Ability to communicate effectively and positively with guests.
• Skills in cash handling and operating technology equipment.

Responsibilities

• Provide exceptional guest service and create a welcoming environment.
• Scan and bag items efficiently while ensuring compliance with standards.
• Engage with guests to understand their needs and promote services.

Skills

Effective communication

Problem solving

Attention to detail

Customer service

Multi-tasking

Job description

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2149)

Join to apply for the Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2149) role at Target

Starting Hourly Rate / Salario por Hora Inicial: $16.75 USD per hour

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

Role Skills and Experience:

• Communicating and interacting with guests to build an inclusive guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

Typical Responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by authentically greeting all guests
• Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
• Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
• Be knowledgeable about the tools, products, and services available in the store, and specific to your area, to solve issues for the guest and improve their experience
• Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target

• Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
• Make the guest aware of current and upcoming brand launches, store activities and events
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
• Understand and show guests how to use Wallet and the other features and offerings within the Target App
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
• Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target’s policies and procedures
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers)
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety, and compliance
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs

What We Are Looking For:

• Enjoy working in a fun and energetic environment, working efficiently and as a team to deliver for our guests
• Providing service that makes guests say "I LOVE TARGET!" excites you
• You enjoy interacting with people all day and making things easy for others
• You are flexible and able to work on weekends and evenings

Skills and Qualities:

• Effective communication, positive language, attentive to guest needs
• Welcoming and helpful attitude
• Attention to detail, multi-tasking
• Willingness to educate guests about products and services
• Ability to operate technology equipment and work independently and as part of a team
• Remain focused and composed in a fast-paced environment

Basic Requirements:

• Accurate cash handling skills
• Ability to work in varying temperatures and environments
• Ability to lift merchandise up to 44 pounds with or without assistance
• Flexible schedule, reliable attendance