Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1100)

Target; Thousand Oaks (CA); On-site; Full time

Job summary

A leading retailer is seeking a Guest Advocate to enhance customer experience at their store. The role involves engaging with guests, providing excellent service, and ensuring a welcoming environment. Ideal candidates are team-oriented, flexible, and passionate about guest service.

Qualifications

• Enjoy working in a lively, team-oriented environment.
• Passionate about providing excellent guest service.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience.
• Engage with guests in a genuine way, including asking questions.

Skills

Communication

Problem Solving

Adaptability

Job description

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1100)

Join to apply for the Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1100) role at Target

Starting Hourly Rate / Salario por Hora Inicial: $19.00 USD per hour

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

Role Skills and Experience:

• Communicating and interacting with guests to build an inclusive guest experience
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
• Adapting to different guest interactions and situations
• Promoting and engaging around various benefits, offerings and services

Typical Responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by authentically greeting all guests
• Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
• Engage with guests in a genuine way, including asking questions to better understand their needs
• Be knowledgeable about store tools, products, and services to solve issues and improve guest experience
• Thank the guest sincerely and acknowledge their choice to shop at Target

Additional responsibilities include efficient scanning and bagging, minimizing wait times, promoting Target loyalty programs, assisting with digital features like Wallet, managing returns, de-escalating guest issues, maintaining a clean workspace, stocking supplies, ensuring safety, supporting various guest services, and other duties as needed.

Qualifications:

• Enjoy working in a lively, team-oriented environment
• Passionate about providing excellent guest service
• Enjoy interacting with people and making shopping easier
• Flexible and reliable, with a positive attitude

Skills from the start include effective communication, attention to detail, ability to operate technology, and multitasking in a fast-paced environment. We also value honesty, safety awareness, and flexibility for working nights, weekends, and holidays.

Learn more about benefits at Target Benefits. Target is committed to fair hiring practices and providing reasonable accommodations for applicants with disabilities. Applications are accepted continuously.