Guest Advisor (PURE) PT

Renew Cannabis Co.; Lapeer (MI); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Common Citizen is seeking a Guest Advisor PT in Michigan to deliver online orders and assist customers with exceptional service in a retail setting.

You will support the Dispensary team, handle multiple guest interactions daily, and help maintain accurate inventory while following HIPAA guidelines and safety protocols. A valid license and weekend availability are required.

Qualifications

• Valid driver’s license with a clean driving record.
• Willing to work weekends and various shifts.
• Must pass a background check.
• Strong problem-solving skills.
• Thrives in a fast-paced, collaborative team environment.

Responsibilities

• Deliver and fulfill online orders to customers with accuracy and courtesy.
• Provide exceptional guest service via phone, text, and in-person interactions.
• Assist Dispensary staff during downtime with inventory and website updates.
• Maintain compliance with safety and HIPAA guidelines at all times.
• Uphold confidentiality and contribute to a positive shop environment.

Skills

Driver's license

Weekend availability

Background check

Problem solving

Team player

Job description

Job Title: Guest Advisor PT

Department: Retail

Reports to: Guest Experience Supervisor & General Manager

FSLA Status: Non-Exempt

Shift: Varies

About Us

Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product, and our team experience better each and every day. In fact, we are working hard to become and be recognized as a Great Place to Work Best Workplaces in the USA.

About This Role

Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. As a Delivery Driver you will be responsible for fulfilling and delivering online orders to customers.

Responsibilities

Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.

Responsibilities include but not limited to:

• Consistently exceptional customer service
• Strong long-term relationship-building
• Following the Common Citizen advisor protocol
• Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
• Generating references, referrals & repeat visits
• Simple math & data entry
• POS system entries
• Processing and deliver customer orders using Onfleet.
• Receive cash payments and make accurate change.
• Provide exceptional customer service by phone, text and in person.
• Develop and maintain rapport with customers.
• Ensure member concerns and/or questions are solved and answered promptly and efficiently, and communicate member requests and/or issues to Dispensary.
• Obey all traffic laws and operate vehicles in a safe and legal manner.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• During “down time” between deliveries, assist Dispensary staff with inventory, organizing back stock, cleaning, updating website and on-line menus and other tasks as needed.

The Experience You Bring and the Skills we Need:

• Valid driver’s license – clean driving record
• Must be willing to work weekends, days, night shifts
• All employees are required to submit to a background check
• Problem solving skills
• This is a dynamic team, and as such daily tasks may vary, resulting in a fast paced and lively work environment.

Physical Requirements

• Regularly required to stand/walk for entire shift.
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; and talk or hear.
• Frequently lift and/or move up to 20 pounds.

Why You’d Love This Role

You have:

• A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
• A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
• A desire to change the social perception of cannabis and a passion for humanity.
• A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
• Value integrity and honesty and want to bring those values to the cannabis industry.
• Enjoy being part of a team and sharing your skills with your fellow citizens.
• An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming, and processing.

Employees of MPM Companies are only allowed legally to work and deliver within the boundaries of the state of Michigan. All MPM employees including delivery drivers must be of Michigan residence and Michigan registered drivers due to the cannabis operations.

Common Citizenis an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.

***Must be at least 21 years of age as required by the Cannabis Regulatory Association