GTS Service Technician

PTI; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

PTI is seeking a motivated Service Technician to provide support for their inspection technologies. This role involves traveling to customer sites for installation and servicing of systems, as well as remote assistance. Candidates should have experience in packaging systems and excellent interpersonal skills.

An Associate Degree in a relevant field and willingness to travel up to 60% is required. This position offers opportunities to enhance customer satisfaction through top-level service.

Qualifications

• 1 year of experience with packaging system manufacturing and assembly (preferred).
• 3 years of experience as a Service Technician (preferred).
• Willingness to travel up to 60% and strong customer focus.

Responsibilities

• Travel to customer sites for installations and servicing systems.
• Provide machine calibrations, installations, and troubleshooting.
• Write detailed service reports and feedback.

Skills

HMI/PLC functionality

Diagnosing technical problems

Interpersonal skills

Customer focus

Education

Associate Degree in packaging or engineering

Accredited Technical School Degree

Military - Advanced Individual Training in technical area

Job description

Overview

Job Location: PTI Corporate Office – Hawthorne, New York

PTI - Packaging Technologies & Inspection is headquartered in Hawthorne, New York, a Westchester County community close to New York City. We are a team of engineers, scientists, technicians, and other professionals serving the packaging industry as a leading equipment manufacturer of package inspection equipment for the pharmaceutical, medical devices, food, and container industries. PTI’s inspection technologies are non-destructive, non-subjective and provide companies with solutions to improve their quality and process control, while reducing product waste and cost. Our goal is to provide the highest level of service to our customers.

We are looking to add a talented, motivated, and dedicated Service Technician to our team. If you are someone who enjoys work because of the sense of accomplishment that it gives you, and if you want to be part of a high impact team working for a financially strong, global company that is the leader in the Container Closure Integrity testing industry, then contact us, because working at PTI is not just a job… it’s a passion!

The Team

PTI’s Global Technical Support (GTS) team is responsible for installing and servicing the most sophisticated container closure system inspection technologies in the world.

The Role: Service Technician

This role provides service support to customers by installing, calibrating, validating and/or troubleshooting PTI’s leak detection and seal inspection equipment. Responsibilities include traveling to customer sites to install new systems and/or service existing systems (yearly calibration and PM). When not traveling, the technician will work from our offices to assist with system calibrations, testing, product demonstrations, and remote/virtual service. The technician may attend tradeshows/conferences to assist the team with equipment and potential customer interactions. This position offers the opportunity to interact with PTI’s global customer community to ensure total satisfaction with inspection systems and service experience.

Essential Functions

• Work with the GTS Manager and other GTS team members to support new system installations and servicing of existing systems, at the customer’s site or remotely.
• Provide onsite services for machine calibrations, installation, validation, and/or troubleshooting.
• Write timely and detailed service reports and feedback on VOC.
• Provide system technology and operation training for customers.
• Suggest system improvements based on customer feedback to enhance product performance.
• Interact directly with customers to provide top-level service.
• Support GTS management and customer needs in a fast-paced, multi-tasking environment.
• Involves domestic and international travel (up to 60%).

Knowledge, Skills, and Abilities

• 1 year of experience with packaging system manufacturing and assembly (preferred)
• 3 years of experience as a Service Technician (preferred)
• Basic understanding of HMI/PLC functionality and operation (preferred)
• Ability to diagnose technical problems and determine proper solutions
• High level of energy and readiness to travel
• Excellent interpersonal skills and ability to work professionally with customers
• Detail-, hands-on-, and action-oriented
• Ability to assess next steps and see beyond immediate tasks
• Willingness to travel up to 60%; strong customer focus and excellent communication
• Excel in a fast-paced environment

Minimum Education/Training Required

• Associate Degree (2 years) in packaging or other engineering/technical area
• Accredited Technical School Degree
• Military - Advanced Individual Training (AIT) in a technical area

If you are interested in working in a high-energy, fast-moving company with leading-edge inspection technologies, please visit our website and apply online today.

Disclaimer

The above statements describe the general nature and level of work and are not an exhaustive list of all responsibilities, duties, and skills required.

ALL qualified applicants will receive consideration. PTI is an Equal Opportunity Employer.