GTM Strategy & Operations (Post-Sales)

Monaco; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Monaco is building an AI-native revenue platform that consolidates GTM tools into a single system. You will own post-sales operations, partnering with launch operations and FDAE teams to drive activation, retention and expansion using data-driven insights.

This senior RevOps role focuses on turning data into actionable strategies, defining playbooks from top customers, and scaling revenue in a usage-based business with autonomy in a fast-paced startup environment.

Qualifications

• Must have strong data skills including SQL and modeling.
• Experience turning data into business recommendations for sales leaders.
• Autonomy in a fast-paced, high-velocity environment with shifting priorities.
• Background in GTM, RevOps, or BizOps at early-stage startups.

Responsibilities

• Own GTM operations end-to-end for launch operations and post-sales.
• Identify onboarding bottlenecks and measure impact on activation and usage.
• Create repeatable playbooks from top customers' success patterns.
• Model consumption and expansion signals to drive usage-based revenue.
• Lead post-sales analytics with the data team on activation, health, expansion and churn.
• Collaborate with cross-functional leaders to drive operational projects to completion.
• Deliver leadership-level reporting on retention and net revenue.
• Spot issues in data and present actionable recommendations.

Skills

SQL

Spreadsheets

Data modeling

Analytical mindset

Startup experience

Autonomy

GTM/RevOps

Job description

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6–10 disconnected tools into a single platform built for the AI era.

We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1.

We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari.

Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.

The Role

You'll own post-sales operations at Monaco and be the strategic partner to our launch operations and FDAE (post-sales) teams. This is a senior RevOps hire with a post-sales focus: you run the operational machinery that gets customers from signature to value, and you use data to tell leadership what's actually driving retention and expansion in a usage-based business and how to implement it.

What You'll Do

• Own GTM operations end to end for launch operations and post-sales: onboarding, implementation, sales-to-post-sales handoff, time-to-value, and the systems and processes the teams run on

• Find where customers stall in onboarding, fix the process, and measure the impact on activation and usage

• Identify what our top customers have in common and turn it into playbooks the whole team runs

• Grow usage-based revenue with the post-sales team: model consumption, spot expansion and at-risk signals early, and build the motions that act on them

• Drive the post-sales analytics with our data team: dig into activation, usage, customer health, expansion, churn, and FDAE productivity, and turn what you find into decisions

• Partner with launch, FDAE (post-sales), and CX leaders on operational projects and drive them to completion

• Run leadership-level reporting and planning on retention, expansion, and net revenue

• Be the person who spots the problem in the numbers before anyone else does, and brings a recommendation, not just a chart

Who We're Looking For

Must-Haves

• 2 - 4 years at a top-tier investment bank, management consulting, PE, or VC followed by 2+ years in a GTM, RevOps, or BizOps role at an early-stage startup

• Exceptional with data: fluent in SQL and spreadsheets, comfortable building models from scratch, and able to explain the answer to a sales leader in one sentence

• Strong instincts for what makes customers succeed, or the analytical horsepower to find it fast

• Thrive with autonomy in a high-velocity environment where priorities shift weekly

Strong Pluses

• You've run post-sales or CX operations before: onboarding, implementation, health scoring, and renewals

• Experience growing revenue in a usage-based or hybrid pricing model

• Experience at a B2B early stage startup

• Track record of turning standout customer outcomes into a repeatable playbook