GTM Engineer

Freshworks; San Mateo (CA); Hybrid; USD 202,000 - 250,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Equity + ESPP

Flexible PTO

Commuter benefits

Wellness benefits

Adoption leave

Parental leave

Job summary

Freshworks is seeking a hands-on AI/GTM engineer to build agents, workflows, and intelligence systems powering the next generation of our GTM organization. You will connect signals from Salesforce, Marketo, and product usage data, turning them into actions for frontline teams.

This hybrid role with onsite 3x/week in San Mateo, CA offers ownership over AI applications, data pipelines, and integration layers, with executive sponsorship and high-impact problems to solve.

Responsibilities

• Build AI-powered GTM systems: Design and deploy agents and intelligent workflows across account research, lead management, routing, scoring, prioritization, seller briefings, and follow-up
• Turn buyer signals into action: Engineer contextual data pipelines that bring together web activity, intent, product usage, CRM history, engagement, and other signals
• Build the agent and integration layer: Connect LLMs with Salesforce, Marketo, Clay, sales engagement platforms, enrichment providers, internal data sources, and other GTM systems using APIs, webhooks, and orchestration
• Develop AI applications: Build with patterns such as function/tool calling, structured outputs, MCP, agent orchestration, retrieval, and deterministic business logic
• Move prototypes to production: Harden successful concepts with authentication, logging, tracing, retries, error handling, monitoring, documentation, and cost controls
• Measure and improve quality: Build evaluations and feedback loops to understand agent performance, identify failure modes, and continuously improve reliability
• Partner with GTM teams: Work closely with RevOps, SalesOps, Marketing Ops, SDR/BDR, Demand Gen, and Core Engineering to translate revenue problems into scalable technical solutions

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, we're introducing AI across our GTM organization to accelerate how we understand buyers, connect revenue signals, and enable our teams to take action.

We're looking for a hands-on AI/GTM engineer to build the agents, workflows, and intelligence systems powering the next generation of our GTM organization.

Our buyer signals currently live across Salesforce, Marketo, Outreach, product usage data, intent platforms, and internal systems. You'll build the technical infrastructure that connects those signals, adds context and intelligence, and turns them into actions for our frontline teams.

This role sits at the intersection of AI engineering, automation, and revenue technology. You'll have executive sponsorship, high-impact problems to solve, and significant ownership over how AI is applied across the Freshworks GTM organization.

What You'll Do

• Build AI-powered GTM systems:Design and deploy agents and intelligent workflows across account research, lead management, routing, scoring, prioritization, seller briefings, and follow-up
• Turn buyer signals into action:Engineer contextual data pipelines that bring together web activity, intent, product usage, CRM history, engagement, and other signals
• Build the agent and integration layer:Connect LLMs with Salesforce, Marketo, Clay, sales engagement platforms, enrichment providers, internal data sources, and other GTM systems using APIs, webhooks, and orchestration
• Develop AI applications:Build with patterns such as function/tool calling, structured outputs, MCP, agent orchestration, retrieval, and deterministic business logic
• Move prototypes to production:Harden successful concepts with authentication, logging, tracing, retries, error handling, monitoring, documentation, and cost controls
• Measure and improve quality:Build evaluations and feedback loops to understand agent performance, identify failure modes, and continuously improve reliability
• Partner with GTM teams:Work closely with RevOps, SalesOps, Marketing Ops, SDR/BDR, Demand Gen, and Core Engineering to translate revenue problems into scalable technical solutions

Qualifications

What We're Looking For

• Experience as a Software Engineer, AI Engineer, Automation Engineer, GTM Engineer, Revenue Systems Engineer, or similar technical role
• Experience building AI/LLM-powered applications, agents, or workflows using Claude, OpenAI, LangGraph, MCP, Relevance, or similar technologies
• Strong experience with APIs, webhooks, authentication, system integrations, data pipelines, and orchestration
• Experience building systems with production considerations such as evals, observability, tracing, retires, validation, and error handling
• Familiarity with GTM platforms such as Salesforce, Marketo, Clay, Outreach, Salesloft, HubSpot, or similar
• Understanding of B2B revenue workflows such as lead management, prospecting, routing, enrichment, qualification, account prioritization, or seller productivity

Nice to Have

• Experience building technology directly for Sales, Marketing, RevOps, Growth, or other frontline GTM teams
• Experience working with data warehouse, SQL, enrichment data, or event-based customer data
• Experience structuring unstructured data from transcripts, emails, notes, forms, and intent signals
• Experience building internal-facing tools that have reached production and meaningful user adoption

You don't need to have spent your entire career in GTM. You do need to be a strong technical builder who can apply modern AI engineering to real revenue problems.

Additional Information

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.

The annual base salary range for this position is$202,000 - $250,000.This role is also eligible for a target bonus.

Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.