GTM - Customer Success Manager

lokaal bestuur boom; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Stock options

Full healthcare coverage

15 days Paid Time Off

Company-issued laptop/MacBook

Company-sponsored training & development

Job summary

Lokaal bestuur boom, based in Austin, Texas, is looking for a Customer Success Manager to oversee a portfolio of property management clients. In this role, you will ensure successful onboarding, facilitate product adoption, and maintain client relationships to drive long-term retention.

Ideal candidates will have 3+ years in Customer Success, demonstrating strong communication and organizational skills. Boom offers a competitive salary with stock options and comprehensive health coverage.

Qualifications

• 3+ years in Customer Success and/or Account Management (B2B SaaS required).
• Experience leading customer onboardings and trainings.
• Demonstrated success in relationship management and client advocacy.

Responsibilities

• Lead onboarding for Boom’s core products, ensuring a smooth time-to-value.
• Coordinate launch of BoomScreen and BoomReport across property management systems.
• Build and maintain trust with client stakeholders.

Skills

Customer Success

Account Management

Problem-solving

Communication skills

Data-driven analysis

Tools

Attio

ClickUp

Intercom

Zapier

Job description

About the job

Our mission

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second‑time founder Rob Whiting (ex-BCG, Rubicon). It's backed by investors such as Starting Line, Clocktower Ventures, Mischief VC (CEO of Plaid Zach Perret's fund), Gilgamesh Ventures (Petal co‑founders), and angels such as William Hockey CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more.

Opportunity

The CSM owns a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long‑term retention. At Boom, CSMs are the primary advocate for the customer– driving implementation, creating early wins, and building the foundation for an enduring partnership. They partner closely with Sales, Product, and Support to deliver measurable outcomes for our clients.

What you'll do

• Onboarding: Lead onboarding for Boom’s core products, BoomScreen and BoomReport, ensuring a fast and smooth time‑to‑value

• Implementation & Enablement: Coordinate launch of BoomScreen and BoomReport across property management systems, integrations, and workflows; facilitate client readiness for go‑live from a technical perspective and troubleshoot as needed

• Relationship management: Build and maintain trust with client stakeholders from the start of the partnership

• Monitor adoption and usage signals, addressing gaps early to prevent churn

• Customer advocacy: Capture client feedback and partner closely with Product, Operations, and Engineering to influence improvements; de‑escalate and resolve issues as needed

• Reporting & insights: Monitor adoption and usage signals, addressing gaps early to prevent churn; deliver performance reports to clients that demonstrate ROI and reinforce value

• Account data management: Maintain accurate records of account health, activity, and notes in Boom’s CRM (Attio)

What you'll need

• 3+ years in Customer Success and/or Account Management (B2B SaaS required)

• Demonstrated success leading customer onboardings and trainings

• Proactive problem‑solver and resourceful executor who thrives in a fast‑paced, evolving startup environment

• Extereme attention to detail and high degree of ownership

• Strong communication and organizational skills; able to simplify complex workflows for clients

• Proficiency with CRM/CS tools (Attio, ClickUp, Intercom, Zapier) and comfort with data‑driven insights

• Experience with SaaS implementations; integrations experience is a plus

• Experience in PropTech, property management, or tenant screening is plus

Benefits of working at Boom

• Competitive salary with stock options

• Full healthcare coverage (health, dental, vision) including 50% coverage for dependents

• 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)

• Company‑issued laptop/MacBook

• Company‑sponsored training & development

• Regular off‑sites, retreats, and other company‑sponsored events and travel opportunities