GTM AI Architect

Gong.io; United States; Hybrid; USD 138,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education & learning stipend

Flexible vacation time

Parental leave

Recharge days

Work from home stipend

Job summary

Gong’s AI Acceleration Team seeks a GTM AI Architect to identify high-leverage opportunities, scope, design, and implement AI-driven GTM workflows with a GTM AI Engineer. You will ensure adoption and drive impact across revenue teams.

You will partner with Ops, Analytics, Product, and IT to translate technical possibilities into business value, ultimately moving workflows from concept to production and measurable outcomes.

Qualifications

• Experience leading AI adoption initiatives within a GTM/RevOps context.
• Ability to translate business needs into technical AI workflows.
• Strong stakeholder management and executive communication.

Responsibilities

• Identify friction and manual work across GTM workflows and propose AI-driven solutions to eliminate it
• Architect AI-powered workflows and internal tools that increase productivity across GTM teams
• Take initiatives from concept through production and continued iteration — not just prototyping or proof-of-concept work
• Translate technical possibilities into clear business cases and outcomes for stakeholders and leadership
• Partner closely with the internal Ops, Analytics, Product, and IT teams, who own the operational surfaces, broader data foundation, and AI tooling/hosting infrastructure this work builds on
• Drive adoption of new AI tools and workflows across teams — measuring and reporting on impact, not just delivery
• Work with subject matter experts pulled in from field teams

Skills

AI/ML adoption

Stakeholder management

Architectural design

Hands-on implementation

Executive communication

Job description

Austin | Chicago | New York City | Salt Lake City | San Francisco

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Gong's AI Acceleration Team is a newly-formed function inside GTM Strategy & Operations, built to apply AI directly to the workflows that make our go-to-market teams faster and more effective. We prioritize solutions built natively in Gong first, and build custom tooling where Gong doesn't yet cover the use case. This is a founding hire on a lean, fast-moving team with high executive visibility.

As a GTM AI Architect, you'll identify high-leverage opportunities to improve GTM productivity, then scope, design, build, and implement those solutions alongside a GTM AI Engineer. Your role is to ensure that the team is working on the most impactful projects and driving them through to adoption and moving the metrics that matter. An example workflow: a system that scans months of call activity to identify who previously requested a product feature that's since shipped, and auto-drafts personalized outreach with proposed use cases so the field teams can close the loop.

RESPONSIBILITIES:

• Identify friction and manual work across GTM workflows and propose AI-driven solutions to eliminate it
• Architect AI-powered workflows and internal tools that increase productivity across GTM teams
• Take initiatives from concept through production and continued iteration — not just prototyping or proof-of-concept work
• Translate technical possibilities into clear business cases and outcomes for stakeholders and leadership
• Partner closely with the internal Ops, Analytics, Product, and IT teams, who own the operational surfaces, broader data foundation, and AI tooling/hosting infrastructure this work builds on
• Drive adoption of new AI tools and workflows across teams — measuring and reporting on impact, not just delivery
• Work with subject matter experts pulled in from field teams

QUALIFICATIONS:

• Experience building or scaling a consultancy, advisory practice, or internal function focused on AI/technology adoption
• A track record of tying technical initiatives to measurable business outcomes, not just technical delivery
• Comfort operating as both an architect and a hands-on builder — you can design a solution and help stand it up, not just present a deck
• Strong stakeholder management and executive communication skills
• Working knowledge of modern AI/LLM tooling sufficient to have credible technical conversations with engineers and IT partners

NICE TO HAVE:

• Prior experience in GTM Strategy & Operations, RevOps, or a client-facing AI implementation/consulting role
• Experience partnering with leadership on adoption of new tools or processes

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $138,000 - $210,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

This is a hybrid role. Are you currently based near one of our hub offices (New York City, Chicago, Austin, San Francisco, or Lehi) and able to commute to the office three days per week?