GT4 / GT3 Aftersales Specialist
Ford
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Benefits offered by this job
Job summary
Ford Motor Company is seeking an experienced Customer Racing Aftersales Specialist to support Ford Racing operations across North America. You will serve as the regional contact for customers, racing teams, partners, and distributors, delivering world-class service and coordinating parts and logistics throughout motorsports programs.
The ideal candidate has 5+ years in motorsports aftersales, a strong parts supply chain background, and extensive ERP experience.
Qualifications
- 5+ years of experience in aftersales, technical service, parts, logistics, or customer support within motorsports, automotive, or high-performance vehicles.
- Strong understanding of motorsports operations, customer support, and the parts supply chain.
- Experience using ERP systems, technical documentation platforms, and customer service tools.
- Demonstrated project coordination, problem-solving, and stakeholder-management capabilities.
- Ability to travel extensively across North America and to provide support outside standard working hours when required by race events or urgent customer needs.
Responsibilities
- Execute the regional aftersales plan for Ford Racing motorsports programs in North America, including One Make Series, GT4, GT3, and other customer racing or special vehicle programs.
- Coordinate day-to-day service, parts, logistics, and customer support activities in alignment with the Global Customer Racing Aftersales Manager.
- Collaborate closely with Ford Racing Engineering, Vehicle Operations, race teams, importers, distributors, and regional partners.
- Support regional program launches, next-generation vehicle rollouts, and product or program end-of-line activities.
- Build and maintain strong relationships with customers, racing teams, and distributors across North America.
- Coordinate aftersales support at regional race events, including pre-event preparation and post-event follow-up.
- Act as the first point of contact for urgent regional customer issues and escalate when needed.
- Monitor regional inventory requirements, parts availability, backorders, and logistics execution.
- Work with purchasing, engineering, manufacturing, logistics providers, and regional distribution partners.
- Apply global aftersales processes with North American adaptations for customs and cross-border freight.
- Support implementation of Ford Racing’s ERP and other aftersales systems.
- Prepare post-event reports, track recurring issues, and share regional insights.
- Develop or adapt parts bulletins, service communications, and training materials for regional teams and customers.
- Identify opportunities to improve customer experience and operational efficiency through process enhancements and digital tools.
- Operate within the approved regional aftersales budget and assist forecasting, pricing, and revenue planning.
Skills
Tools
Job description
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Racing is where our story began.
In 1901, Henry Ford climbed into a car he built himself—'Sweepstakes'—and beat America's most famous driver. He wasn't a racer, but he had to win. He did. Ford Motor Company was born from that victory.
That fighting spirit lives on in Ford Racing today. We're the engineers, strategists, and competitors who bring Ford's track-tested edge into every vehicle we build. Every track, every stage, every proving ground—that's where we prove ourselves.
The result: one of the world's most iconic brands, legendary nameplates, and a team unmatched in the industry.
Our mantra: Race to win, engineer to lead.
If you're a competitor, innovator, or performance obsessive, Ford Racing is where you belong. Help us write the next chapter.
We are seeking an experienced and passionate Customer Racing Aftersales Specialist to support Ford Racing customer racing operations across North America. Reporting to the Global Customer Racing Aftersales Manager, this role will serve as the regional point of contact for customers, racing teams, technical partners, and distributors, helping deliver world-class service, parts support, and operational coordination throughout the lifecycle of our motorsports programs.
The Ideal Candidate Will:
This position requires a collaborative, hands-on team player who can work independently, manage competing priorities, and make informed decisions in a fast-paced customer racing environment.
The successful candidate will communicate effectively across cultures and levels of the business, coordinate multiple internal and external stakeholders, remove operational barriers, and work within global standards and regional requirements.
Passionate about customer experience, this individual will place the customer at the center of daily decisions and collaborate with cross-functional teams to deliver a consistent, high-quality regional aftersales experience.
Customer racing or motorsports aftersales experience is strongly preferred, together with practical knowledge of parts, logistics, technical service, and event support.
Execute the regional aftersales plan for Ford Racing motorsports programs in North America, including One Make Series, GT4, GT3, and other customer racing or special vehicle programs.
Coordinate day-to-day service, parts, logistics, and customer support activities in alignment with the Global Customer Racing Aftersales Manager.
Collaborate closely with Ford Racing Engineering, Vehicle Operations, race teams, importers, distributors, and regional partners.
Support regional program launches, next-generation vehicle rollouts, and product or program end-of-line activities.
Build and maintain strong, solution-oriented relationships with customers, racing teams, technical partners, importers, and distributors across North America.
Coordinate aftersales support at regional race events, including pre-event preparation, trackside support, and post-event follow-up.
Act as the first point of contact for urgent regional customer issues, resolving matters directly where possible and escalating appropriately to the Global Customer Racing Aftersales Manager and technical teams.
Monitor regional inventory requirements, parts availability, backorders, and logistics execution to support customers and race events.
Work with purchasing, engineering, manufacturing, logistics providers, and regional distribution partners to support the lifecycle of components and systems.
Apply global aftersales processes consistently across the region while identifying practical adaptations required for North American market, customs, cross-border freight, and regulatory conditions.
Support implementation and effective regional use of Ford Racing’s global ERP and other aftersales systems.
Prepare post-event reports, track recurring issues, and share regional insights to improve future planning, parts readiness, and service execution.
Develop or adapt parts bulletins, service communications, and training materials for regional teams and customers.
Identify opportunities to improve customer experience and operational efficiency through process enhancements and digital tools.
Operate within the approved regional aftersales budget and provide inputs for forecasting, pricing, parts demand, and revenue planning as required.
Support cost-effective regional service and logistics models that meet customer expectations without compromising quality.
5+ years of experience in aftersales, technical service, parts, logistics, or customer support within motorsports, automotive, or high-performance vehicles.
Strong understanding of motorsports operations, customer support, and the parts supply chain.
Experience using ERP systems, technical documentation platforms, and customer service tools.
Demonstrated project coordination, problem-solving, and stakeholder-management capabilities.
Ability to travel extensively across North America and to provide support outside standard working hours when required by race events or urgent customer needs.
Experience supporting customer racing series, race teams, or high-performance vehicle programs.
Knowledge of motorsports and automotive markets across North America, including cross-border freight, customs, and distributor networks.
Experience implementing global processes within a regional or local market.
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
This position is a salary grade 5 and ranges from $65,100-$109,300.
This position is a salary grade 6 and ranges from $74,300-$124,500.
This position is a salary grade 7 and ranges from $86,600-$144,900.
This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
Internal applicants: moving into this role may result in an adjustment to your current compensation based on the posted pay range for this role, taking into consideration your qualifications and other relevant factors.
For more information on salary and benefits, New Hire Benefits
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid with a requirement to be onsite four or more days per week.
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