GSOC Supervisor

New York Life Insurance Co.; New York (NY); On-site; USD 81,000 - 116,000; Full time

Job summary

New York Life Insurance Co. seeks a GSOC Supervisor to lead shift operations in our Global Security Operations Center. You will guide Analysts, review intelligence products, and ensure proper escalation and documentation for incidents and crises.

The role requires 3-5 years in security operations, strong communication, and the ability to manage 24/7 shifts. Onsite-only position with comprehensive benefits and career growth opportunities.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3-5 years in security operations, emergency communications, or 24/7 monitoring.
• Clear incident communications and briefing abilities.
• Ability to assess evolving information and escalate appropriately.
• Familiarity with incident-management frameworks and security systems.
• Knowledge of physical security, geopolitical risk, and operational disruptions.
• OSINT techniques and social media used for threat research.
• Ability to work a 24/7 shift schedule and extended hours during incidents.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality of sensitive information.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft 365 and related platforms.

Responsibilities

• Lead assigned shift operations, ensuring SOPs and escalation protocols are followed.
• Support onboarding, training, and development of GSOC Analysts.
• Review Analyst communications and intelligence products for accuracy.
• Oversee monitoring of geopolitical and external events; ensure escalation and response.
• Oversee physical-security system monitoring and guidance on alarms.
• Direct GSOC response to building security incidents and coordinate with teams.
• Coordinate crisis-management responses and emergency communications.
• Assist with GSOC shift scheduling and staffing coverage.
• Document incidents, actions, and follow-up in the case management system.

Skills

Written communication

Verbal communication

Judgment under pressure

OSINT techniques

Education

Bachelor's degree in a relevant field

Tools

Microsoft 365

Security systems knowledge

Job description

Location Designation: Fully Onsite

The GSOC Supervisor provides shift-level leadership within New York Life’s 24/7 Global Security Operations Center (GSOC) and oversees the Analysts assigned to their shift. In this role, Supervisors direct daily GSOC operations, provide guidance on external events and physical-security incidents, review Analyst communications and intelligence products, and ensure appropriate response, escalation, and documentation.

GSOC Supervisors coordinate the GSOC’s response during significant incidents and crisis-management events, support emergency communications, and provide timely updates to responding teams and leadership. Through these responsibilities, the GSOC helps protect New York Life’s employees, facilities, and business operations worldwide.

Supervisors work assigned shifts within a 24/7 schedule, including day, evening, overnight, weekend, and holiday coverage. This is a physical-security operations, intelligence, and supervisory role, not a cybersecurity position.

What You’ll Do:

• Lead assigned shift operations to ensure GSOC responsibilities, standard operating procedures, and escalation protocols are consistently followed
• Support the onboarding, training, and ongoing development of GSOC Analysts and assist with the development and review of GSOC standard operating procedures
• Review Analyst communications, reports, and other intelligence products for accuracy, relevance, and appropriate content prior to dissemination
• Oversee monitoring and analysis of geopolitical, security, and other external events that may affect New York Life employees, executive travel, company events, facilities, or business operations, and ensure appropriate escalation and response
• Oversee physical-security system monitoring and provide guidance on alarms, suspicious activity, and other events requiring assessment
• Oversee the response to building security incidents, provide directions to GSOC Analysts, and ensure appropriate escalation of events affecting employee safety or office operations
• Coordinate the GSOC’s crisis-management response, including incident escalations, emergency communications, and timely updates to responding teams and leadership
• Support GSOC shift scheduling and ensure adequate staffing coverage, including coordinating PTO, call-outs, schedule changes, and other staffing needs
• Ensure incidents, actions taken, and follow-up activity are accurately documented in the case management system and that relevant information is communicated during shift turnover

What You’ll Bring

• Bachelor’s degree in a relevant field, such as criminal justice, intelligence studies, emergency management, or homeland security, or an equivalent combination of education, training, and work experience preferred
• 3-5 years of experience in security operations, emergency communications or dispatch, intelligence, corporate security, or a similar 24/7 monitoring environment
• Strong written and verbal communication skills, with the ability to synthesize information into clear, concise incident communications and briefings and provide timely guidance to GSOC Analysts and stakeholders.
• Ability to assess incomplete or evolving information, exercise sound judgment, provide direction to GSOC Analysts, and escalate incidents in a fast-paced environment
• Familiarity with, or ability to learn, incident-management frameworks, intelligence systems, case-management tools, access-control and video-management systems, and escalation procedures
• Working knowledge of physical security, geopolitical risk, and technology or operational disruptions that may affect employee safety, facilities, or business operations, including the ability to evaluate source credibility
• Working knowledge of open-source intelligence (OSINT) techniques and social media platforms used for threat research, incident monitoring and situational awareness purposes
• Ability to work assigned shifts within a 24/7 schedule, including day, evening, overnight, weekend, and holiday coverage, and extended hours during significant incidents or crisis periods. Must remain on duty until properly relieved
• Strong attention to detail and effective organizational, prioritization, and multitasking skills
• Ability to maintain confidentiality and handle sensitive security and employee information appropriately
• Ability to work independently and collaboratively, provide direction to others, and remain professional and composed during high‑pressure situations
• Proficiency with Microsoft 365 applications and web-based platforms, with the ability to learn specialized security and intelligence systems

Pay Transparency

• Salary Range: $81,000-$115,500
• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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