GSOC Manager - Waltham, MA

Securitas USA; Waltham (MA); On-site; USD 62,000 - 76,000; Full time

Job summary

Securitas USA is seeking a GSOC Manager in Waltham, MA to oversee security operations, access control, CCTV, and emergency communications. The role focuses on coordinating responses, analyzing incidents, and maintaining situational awareness across sites and teams.

The position is full-time with weekday day shifts and flexible hours. The incumbent will log events, communicate with security and first responders, and ensure safe, compliant operations for corporate facilities and events.

Qualifications

• Three years of related experience in the security industry preferred or international equivalent.
• Ability to communicate with security, first responders, and law enforcement across regions.
• Strong written and verbal communication and ability to work in a team under pressure.

Responsibilities

• Operate access control and surveillance systems, emergency line(s), and communication systems.
• Provide analysis, reporting, and documentation of events, incidents and emergencies.
• Dispatch and communication support for security events, incidents and emergencies.
• Serve as the central point of communication with employees, corporate security, public safety and key personnel.
• Monitor multiple security systems and coordinate with remote sites.

Skills

Security management

CCTV operations

Emergency response coordination

Communication systems

Incident reporting

Team coordination

Tools

ExacqVision CCTV

CCURE-9000 Access Control

Everbridge

Job description

Global Security Operations Center (GSOC) Manager - Waltham, MA

Pay: $69,000 annually (salaried)

Schedule: Full-Time, Monday to Friday day shifts, exact hours are flexible.

Job Summary

Under the direction of the Security National Account Manager, this position will operate corporate access control systems, surveillance systems, corporate emergency phone line(s), communication systems, computer systems and other security-related equipment. Provide detailed analysis, reporting, and documentation of events, incidents and emergencies. Provide dispatch and communication support for security events, incidents, and emergencies. Serve as the central point of communication with employees, corporate security, public safety and key personnel for day-to-day operations and during events, incidents and emergencies. Perform other security-related tasks as required.

ESSENTIAL FUNCTIONS

1. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
2. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
3. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
4. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
5. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Duties and Responsibilities

• Receives and logs incoming calls for service; determines nature, location, and priority of call and contacts proper agencies for emergency response.
• Requires professional interaction with security, first responders, and law enforcement agencies in various national/international regions.
• Handles requests from field personnel/officers for tows, ambulances, fire, special equipment or service resolution needs. Makes contact with appropriate management for notification and or approval.
• Utilize multiple systems simultaneously to maintain situational awareness. Monitors various 3DS sites on ExacqVision (CCTV), Monitors various alarms on CCURE-9000 (Card Access), and weather data systems.
• Serve as the first point of contact for remote site intrusion detection systems. Make contact with local employees if applicable and / or request police response.
• Utilize Everbridge Mass Communication Tool to send critical notifications, account for staff through polling messages, and facilitate conference bridges for the Crisis Management Team.
• Monitor International SOS' Travel Tracker to respond to serious incidents when 3DS has employees travelling in the impacted region.
• The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available to communicate with subordinates, supervisors, customers, vendors, and any other persons or organization with which interaction is required to accomplish work and employer goals.
• The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
• Performs tasks and duties of a similar nature and scope as required for assigned site(s).

Minimum Qualifications at Entry

• Three years of related experience in the security industry preferred, or international equivalent required.

COMPETENCIES (as demonstrated through experience, training, and/or testing ):

• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Ability to communicate with radio systems, telephone including international telephone systems.
• Courteous telephone manner.
• Ability to use personal computer and enter data.
• Ability to access situation and use judgment in responding.
• Ability to work under distracting conditions.
• Alpha and numer