GSOC Intelligence Manager (Program Manager)

Crisis24; Rolling Meadows (IL); On-site; USD 110,000 - 165,000; Full time

Job summary

Crisis24 is seeking a GSOC Intelligence Manager (Program Manager) with strong global intelligence and travel risk experience to lead a team of analysts supporting a 24/7 Global Security Operations Center. This role serves as a key liaison between Crisis24 and the client, overseeing daily GSOC operations, intelligence delivery, incident response, team development, and program performance.

You will set priorities, develop SOPs, brief senior stakeholders, monitor metrics, and collaborate with

Qualifications

• Bachelor's degree required; Master's preferred.
• Experience in intelligence analysis and travel risk.
• Proven ability to brief senior stakeholders.
• Experience managing client relationships.

Responsibilities

• Lead and mentor a team of GSOC analysts.
• Oversee 24/7 intelligence operations and incident response.
• Set priorities and ensure timely delivery of intelligence products.
• Develop and maintain SOPs, protocols, and processes.
• Provide intelligence briefings to client security and leaders.
• Serve as a trusted client liaison and anticipate evolving needs.
• Monitor program metrics, quality, and performance.
• Support hiring, training, scheduling, and team development.
• Backfill analyst shifts as needed and collaborate with global teams.

Skills

Intelligence analysis

Threat assessment

Incident response

Mentoring analysts

Client briefing

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Google Earth/Maps

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Crisis24 is seeking a GSOC Intelligence Manager (Program Manager) with strong global intelligence and travel risk experience to lead a team of analysts supporting a dedicated 24/7 Global Security Operations Center.

This role serves as a key liaison between Crisis24 and the client, overseeing daily GSOC operations, intelligence delivery, incident response, team development, and program performance.

What You'll Do

• Lead and mentor a team of GSOC analysts
• Oversee 24/7 intelligence operations, incident response, and crisis management
• Set priorities and ensure timely delivery of intelligence products and client requirements
• Develop and maintain SOPs, protocols, and operational processes
• Provide intelligence briefings and reporting to client security and business leaders
• Serve as a trusted client liaison and anticipate evolving security needs
• Monitor program metrics, quality, and performance
• Support hiring, training, scheduling, performance management, and team development
• Backfill analyst shifts as needed
• Collaborate with Crisis24's global intelligence and security teams

What You'll Bring

• Bachelor's degree required; Master's preferred
• 7+ years of experience in intelligence analysis, threat assessment, incident response, or related security operations
• Previous 24/7 GSOC experience strongly preferred
• Experience leading or mentoring analysts
• Strong intelligence research, analytical, writing, and briefing skills
• Experience managing client relationships and presenting to senior stakeholders
• Strong problem-solving, organization, and communication skills
• Ability to work independently in a fast-paced environment
• Foreign language and international travel experience preferred
• Proficiency with Microsoft Office; Google Earth/Maps experience a plus

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.