GSOC Analyst

Crisis24; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Crisis24 is seeking a GSOC Analyst to join our global security operations team in Tempe, AZ. The role focuses on monitoring events, responding to alerts, and coordinating rapid communication with internal and external partners to ensure timely and accurate incident handling.

You will triage requests, monitor locations, and proactively identify external threats while maintaining detailed records and collaborating with cross-functional teams for a coordinated response.

Qualifications

• Associate or bachelor's Degree in a related field (or 2 years GSOC experience).
• Experience in a security operations center (SOC), emergency dispatch, or a similar real-time monitoring environment.
• Strong analytical and problem-solving skills with the ability to synthesize information from multiple sources and make rapid, informed decisions.
• Exceptional written and verbal communication skills, with the ability to clearly and concisely convey critical information to a diverse audience.
• Proficiency in using various security technologies, including CCTV systems, access control software, and incident management platforms.
• Flexibility to work in a 24/7 environment, including nights, weekends, and holidays.
• Must pass a comprehensive background check.

Responsibilities

• The analyst will triage all service and support requests
• Monitor the Client's physical locations and assets for a variety of events, including medical emergencies, extraction investigations, and facilities-related incidents.
• Proactively monitor the Client's operational areas for external threats and events such as protests, natural weather phenomena, downed power lines, water main breaks, and criminal activity, etc.
• Create and implement "Disengage Zones" in real-time to ensure the safety of riders, the public, and Waymo's autonomous vehicles during critical incidents.
• Conduct detailed investigations of security events to develop comprehensive intelligence packages for internal and external partners.
• Draft and publish timely and accurate stakeholder notifications to keep relevant parties informed of ongoing events and security situations.
• Maintain detailed and accurate logs of all monitored events, actions taken, and outcomes.
• Serve as a central point of contact for internal teams and external partners during security incidents.
• Collaborate with cross-functional teams, to ensure a coordinated response to all events.

Skills

Security operations

SOC experience

Analytical thinking

Communication skills

24/7 operations

Education

Associate degree

Bachelor's degree

Tools

CCTV systems

Access control software

Incident management platforms

Job description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Who We Are Looking For

GSOC Analyst must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team first mentality. Daily responsibilities will focus on the monitoring of global events, camera and alarm monitoring, internal and external communications, and responding to alerts from a variety of security systems and tools.

What You Will Do

• The analyst will triage all service and support requests
• Monitor the Client's physical locations and assets for a variety of events, including medical emergencies, extraction investigations, and facilities-related incidents.
• Proactively monitor the Client's operational areas for external threats and events such as protests, natural weather phenomena, downed power lines, water main breaks, and criminal activity, etc.
• Create and implement "Disengage Zones" in real-time to ensure the safety of riders, the public, and Waymo's autonomous vehicles during critical incidents.
• Conduct detailed investigations of security events to develop comprehensive intelligence packages for internal and external partners.
• Draft and publish timely and accurate stakeholder notifications to keep relevant parties informed of ongoing events and security situations.
• Maintain detailed and accurate logs of all monitored events, actions taken, and outcomes.
• Serve as a central point of contact for internal teams and external partners during security incidents.
• Collaborate with cross-functional teams, to ensure a coordinated response to all events.

What You Will Bring

• Associate or bachelor's Degree in a related field, or 2 years of prior GSOC experience required.
• Proven experience in a security operations center (SOC), emergency dispatch, or a similar real-time monitoring environment.
• Strong analytical and problem-solving skills with the ability to synthesize information from multiple sources and make rapid, informed decisions.
• Exceptional written and verbal communication skills, with the ability to clearly and concisely convey critical information to a diverse audience.
• Proficiency in using various security technologies, including CCTV systems, access control software, and incident management platforms.
• Flexibility to work in a 24/7 environment, including nights, weekends, and holidays.
• Must pass a comprehensive background check.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.