GSM - Tax & Accounting

HSP Group; United States; Remote; USD 45,000 - 190,000; Full time

Job summary

HSP Group seeks a Global Services Manager to be the primary liaison for clients in a remote role. This position involves overseeing a portfolio of clients, ensuring compliance, managing service delivery, and providing excellent customer service. Candidates should possess strong analytical and problem-solving skills with a minimum of 5-7 years of client-facing experience in an accounting context.

Qualifications

• 5-7 years minimum client-facing experience in service delivery with Global Accounting Solutions.
• Experience with IFRS and US GAAP.
• Proficiency in both English and Spanish.

Responsibilities

• Act as primary point of contact for clients ensuring timely delivery of services.
• Monitor compliance requirements including tax filings.
• Create and manage project plans.

Skills

Analytical skills

Problem-solving skills

Customer-facing skills

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Job description

6 hours ago Be among the first 25 applicants

About Us

We help companies manage their international operations and expand globally.

Job Description

This is a remote role.

The Global Services Manager (GSM) serves as the primary liaison for customers.

With the assistance of Global Services Associates (GSAs), the GSM takes on a dual role: implementing contracted services across various service lines and guiding the customer throughout the lifecycle of Business as Usual (BAU) operations. Depending on the established governance structure, the GSM either acts as an escalation and support contact for the GSAs or directly manages the BAU operations for customers.

The role involves onboarding a portfolio of clients to HSP. Although a GSM is assigned to a specific Service Line, the projects managed can be diverse and may include, but are not limited to Payroll, Accounting, Entity Management, HR, and others.

Projects may be delivered solely by the GSM or may require coordination with other GSAs to support the onboarding of different services.

Responsibilities:

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services.


• Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings.


• Provide guidance to clients on accounting and tax best practices.


• Create Project Plans, rollout/transition plans, RAIDS logs, and SteerCo reports.


• Forecast Go Live dates to ensure projects are launched on time and within budget.


• Liaise with local HSP experts, maintaining strong relationships and open communication.


• Serve as a Single Point Of Contact (SPOC) for customers and an escalation point of contact for GSAs.


• Provide excellent customer-centric service.


• Act as an ‘Account Manager’ to coordinate satisfactory resolution to critical issues associated with service delivery or account management post-implementation.


• Proactively monitor the overall status of service delivery, aligning with Global Services Associate and Operations Manager as necessary for clients.


• Adhere to SLAs in terms of responsiveness and quality where applicable.


• Update and maintain BAU related systems ensuring data accuracy and timeliness.


• Create Service tickets and verify data provided by Customers and Local Service Partners (LSP).


• Monitor Calendars to ensure Customers and LSPs meet all deadlines.


• Build and maintain a regional and/or service line-specific knowledge base.


• Provide feedback on team processes and other business improvement initiatives.


• Actively train and onboard team members on Implementation or BAU related activities.


• Respond to client ad hoc queries, ensuring appropriate teams are involved in the event of either escalations or opportunities for service add-ons.


• Track and forecast pre-defined key account metrics.


• Perform additional duties as assigned.

Qualifications:

• 5-7 years minimum experience with services embedded in HSPs Global Accounting Solutions offering, in a client-facing service delivery capacity.


• Experience with IFRS and US GAAP.


• Experience with market accounting systems such as Netsuite, Xero, SAGE Intacct, QuickBooks, or others.


• General understanding of the differences and complexities of Bookkeeping, Accounts Payable & Receivable Processes, Management Reporting, Consolidation services, and the like across multiple jurisdictions.


• Very strong English communication skills, both written and verbal.


• Proficiency in Spanish a must.


• Experience in flexible working/work from home.


• Excellent analytical and problem-solving skills.


• Project management experience.


• Account Management experience.


• Proficiency in Microsoft suite – Word, Excel, PowerPoint, Visio, etc.

Requirements:

• Strong customer facing skills.


• Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization.


• Drive and guide pool of assigned GSAs.


• Self-motivated, detail orientated and driven with the ability to meet deadlines.


• Ability to communicate effectively with senior personnel, both internally and on the client side.


• Ability to adapt happily in an evolving, fast-paced environment.


• Works well in a team environment, enthusiastically being a proactive contributor to the overall success of the team.

If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam !

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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