GSA & Night Auditor Relief-Fairfield Inn NY

M&R Hotel Management; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Services Agent/Night Auditor Relief to provide exceptional service to guests during their stay. Responsibilities include managing check-ins, addressing guest inquiries, and performing financial audits to ensure accuracy and security. Applicants should possess strong customer service skills and be capable of handling cash transactions responsibly.

Qualifications

• Ability to efficiently assist guests in a courteous manner.
• Knowledgeable in hotel services and systems needed for position.
• Capable of handling cash transactions accurately.

Responsibilities

• Provide high quality service and handle guest complaints effectively.
• Process check-ins and check-outs of guests.
• Handle various financial transactions and maintain cash balance.

Skills

Customer Service

Cash Handling

Problem Solving

Communication

Job description

Guest Services Agent/ Night Auditor Relief

SUMMARY:

To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel’s financial data.

-- Overnight shift coverage required when needed --

RESPONSIBILITIES:

1. Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
2. Check guests in and out efficiently and in a friendly manner.
3. Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures as required by M&R Hospitality Management.
4. Handle guest mail and messages per established procedures. Be knowledgeable of Rewards programs and promotions.
5. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
6. Take reservation requests efficiently.
7. Answer switchboard calls in accordance with proper telephone etiquette.
8. Block rooms and handle special requests.
9. Monitor room availability.
10. Handle safe deposits by guests per established procedures.
11. Keep lobby, back office, and desk area clean and presentable.
12. Be familiar with emergency and security procedures.
13. Offer and properly handle wake-up call requests.
14. Maintain standards for cleaning guest rooms.
15. Open and close shifts; make cash drops.
16. Ensure all credit card, cash, and change funds are balanced throughout each shift.
17. Report guest or system-related issues to management.
18. Log pertinent information in the pass-on log for incoming staff and management.
19. Inform maintenance of any maintenance needs.
20. Handle guest lost and found inquiries by passing them to management or supervisors.
21. Assist in marketing efforts by completing nightly Company Tracking reports.
22. Verify each shift’s transactions and process credit card payments.
23. Post tax charges to guest folios.
24. Finalize daily transactions.
25. Create and/or print required reports and transmit them as directed.
26. Prepare folios for departing guests.
27. Post telephone, valet, and other miscellaneous charges to guest accounts.
28. Administer guest payment policies.
29. Manage shift cash transactions.
30. Maintain hotel key security system and guest safe deposit boxes.
31. Know and follow hotel emergency procedures.
32. Coordinate with other departments to fulfill guest requests.
33. Communicate hotel facilities and services during check-in.
34. Provide guests with information about local area facilities.
35. Wear proper uniform at all times per Standards of Appearance.
36. Practice safety standards consistently.
37. Be capable of moving luggage or packages weighing up to 40 lbs.
38. Follow rules outlined in the M&R Employee Handbook.
39. Perform other duties as assigned by management within capabilities.