GSA & Night Auditor Relief-Fairfield Inn NY

Fairfield Inn&Suites by Marriott NY; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel in New York City is seeking a Guest Services Agent/Night Auditor Relief to assist guests efficiently and maintain high service standards. The ideal candidate must be knowledgeable in customer service, cash handling, and must have strong communication skills. Responsibilities include checking guests in and out, handling guest complaints, and processing daily audits. This role requires overnight shift coverage when needed.

Qualifications

• Must provide excellent customer service at all times.
• Basic math skills are necessary for handling cash transactions.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Assist guests efficiently and courteously in all guest service-related functions.
• Handle guest complaints and requests promptly.
• Process daily audit of the hotel’s financial data.
• Engage in cash handling procedures as required.

Skills

Customer service

Cash handling

Communication

Problem-solving

Job description

Overview

Guest Services Agent/ Night Auditor Relief

SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel’s financial data.

---Overnight shift coverage requrired when needed--

Responsibilities

• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
• Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Keep lobby, back office and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake-up calls.
• Know how to clean guest rooms to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing effort by completing Company Tracking nightly.
• Verify each Front Desk shift’s transactions. Process credit card transactions.
• Post tax charges to all guest folios
• Finalize transactions completed during the day.
• Create and/or print required reports.
• File or transmit reports as directed.
• Prepare folios for departing guests.
• Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
• Administer guest payment policies.
• Responsible for shift cash transactions.
• Responsible for maintaining hotel key security system. Administer guest safe deposit boxes.
• Responsible for knowing hotel emergency procedures.
• Coordinate with other departments to fulfill guest special requests.
• Communicate facilities and services to guests at check-in.
• Answer guest questions regarding local area facilities.
• Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40 lbs.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by management, of which employee is capable of performing