GSA & Night Auditor Relief-Fairfield Inn NY

Fairfield Inn&Suites by Marriott NY; Glenmont (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Glenmont is looking for a Guest Services Agent/Night Auditor Relief to assist guests and maintain financial records. This role requires prompt service, effective complaint resolution, and a solid understanding of hotel operations. Candidates should have strong customer service skills and the ability to handle cash transactions, ensuring guests receive the highest quality service during their stay.

Qualifications

• Experience in customer service or related field preferred.
• Ability to handle cash and financial transactions.
• Strong communication and interpersonal skills.

Responsibilities

• Provide high quality service to customers at all times.
• Check guests in and out efficiently and friendly.
• Post guest charges and compute guest bills.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Job description

Guest Services Agent/ Night Auditor Relief

SUMMARY:

To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel’s financial data.

-- Overnight shift coverage required when needed --

RESPONSIBILITIES:

1. Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
2. Check guests in and out efficiently and in a friendly manner.
3. Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures as required by M&R Hospitality Management.
4. Handle guest mail and messages per established procedures. Be knowledgeable of Rewards program and promotions.
5. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
6. Take reservation requests efficiently.
7. Answer switchboard calls in accordance with proper telephone etiquette standards.
8. Block rooms and handle special requests.
9. Monitor room availability.
10. Handle safe deposits by guests per established procedures.
11. Keep lobby, back office, and desk area clean and presentable.
12. Be familiar with emergency and security procedures.
13. Offer and handle wake-up call requests properly.
14. Clean guest rooms to standards when required.
15. Open and close shifts; make cash drops.
16. Ensure all credit card, cash, and change funds are balanced throughout each shift.
17. Report guest or system-related issues to management.
18. Log pertinent information for incoming staff and management in the pass-on log.
19. Inform maintenance of all maintenance needs.
20. Handle guest lost and found inquiries by passing them to management or supervisors.
21. Assist in marketing efforts by completing the Company Tracking nightly.
22. Verify each Front Desk shift’s transactions and process credit card transactions.
23. Post tax charges and finalize daily transactions.
24. Create and print required reports; transmit reports as directed.
25. Prepare folios for departing guests.
26. Post miscellaneous charges such as telephone and valet charges to guest accounts.
27. Administer guest payment policies and handle shift cash transactions.
28. Maintain hotel key security system and guest safe deposit boxes.
29. Know hotel emergency procedures and coordinate with other departments to fulfill guest requests.
30. Communicate hotel facilities and services during check-in and answer questions about local area facilities.
31. Wear proper uniform at all times per Standards of Appearance and practice safety standards.
32. Be able to move luggage weighing up to 40 lbs.
33. Follow rules outlined in the M&R Employee Handbook.
34. Perform other duties as assigned by management, within employee capability.

Note: The job description is comprehensive and well-structured, but it could benefit from some formatting improvements for clarity and readability, such as consistent use of bullet points and clearer separation of sections.