Growth Program Manager

Scale; New York (NY); On-site; USD 181,000 - 226,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement benefits

Learning and development stipend

Paid time off

Job summary

Scale is seeking a Growth Program Manager in New York to own end-to-end growth programs, leveraging AI workflows and automation. You will drive pipeline, conversion, and retention while building and leading high-impact teams across sourcing, outreach, screening, and onboarding.

Strong data skills and ownership mindset are essential. You will collaborate with growth, operations, and vendors to align priorities and scale initiatives.

Qualifications

• 4 years of experience in program operations, growth, recruiting or workforce operations, strategy and operations, or a similar role.
• End-to-end program ownership with accountability when issues arise.
• Ability to switch between big-picture thinking and detailed planning.
• Experience building and managing distributed or contractor-based teams.
• Strong prioritization skills when workload exceeds time.
• Data-driven with ability to analyze funnels in SQL or Python.
• Experience building AI-powered workflows and using tools like ChatGPT, etc.

Responsibilities

• Set the strategy for programs: goals, levers, investments.
• Own end-to-end execution and outcomes like pipeline, conversion, time-to-productive, retention.
• Build and lead teams for programs with clear expectations and performance standards.
• Develop sustainable expert pipelines through targeted outreach and new channels.
• Create AI workflows and automations to replace manual work in sourcing, outreach, screening, onboarding, and reporting.
• Stand up reporting to show program performance, gaps, and actions.
• Run experiments on targeting, messaging, channels, processes, and tooling; convert successful ones into playbooks.
• Collaborate with growth leads, operations, project teams, and vendors to align priorities.

Skills

Program management

Growth strategy

Data-driven decision making

SQL

Python

Leadership

Communication

Tools

LLM workflows

Automation tools

Lead generation tools

Job description

About The Role

Our Growth team finds, engages, and onboards the engineers, finance professionals, scientists, and other domain specialists whose judgment teaches AI systems how to reason in their field. We’re looking for a Growth Program Manager to own the programs that make that happen.

This role is strategy and execution. You’ll decide what to build and why, then build it. You’ll take new initiatives from early and messy to scaled and repeatable, then move on to the next highest-impact problem. The programs you’ll own are still being built, and you’ll run them at a volume that surfaces problems nobody has seen yet. You’ll use AI and automation to keep them from breaking as they scale.

We’re looking for real ownership. You treat the program as your own, hold yourself accountable for the results, and don’t wait for permission to fix what’s broken.

What You’ll Do

• Set the strategy for your programs: define goals, identify the biggest levers, and decide where to invest
• Own execution end to end and be accountable for outcomes like pipeline, conversion, time-to-productive, and retention
• Build and lead the teams that run your programs, including hiring leads who own their areas and setting clear expectations and performance standards
• Build sustainable expert pipelines through targeted outreach, new channels, and creative approaches
• Build AI workflows and automations that replace manual work in sourcing, outreach, screening, onboarding, and reporting, such as LLM-drafted outreach, lead enrichment, triage agents, QA checks, and self-updating dashboards
• Stand up reporting that shows how each program is performing, where the gaps are, and what to do about them
• Run a steady cadence of experiments on targeting, messaging, channels, process, and tooling, then turn what works into playbooks that people and agents can run
• Partner closely with growth leads, operations, project teams, and vendors to align on priorities and keep work unblocked
• Once a program is in steady state, hand it off cleanly and take on the next one

Who We’re Looking For

• 4 years of experience in program operations, growth, recruiting or workforce operations, strategy and operations, or a similar role
• You’ve owned a program end to end, from setting the strategy to executing it. You were the person accountable when something broke, and the person who fixed it.
• You move comfortably between big-picture thinking and details, and you’re as happy building a plan as you are working through a spreadsheet
• Experience building and managing teams, ideally distributed or contractor-based
• Strong judgment about prioritization when there’s more work than time, and you know when to escape and when to resolve on your own
• Data-driven: comfortable defining metrics, digging into funnels, and making decisions from imperfect data. You can run your own analysis in SQL or Python.
• High agency and ownership. Ambiguity doesn’t slow you down, and you thrive when given room to build something from nothing.
• You’ve built things with AI. You use tools like Claude, ChatGPT, Cursor, Claude Code, n8n, Zapier, Make, Retool, or Apps Script as a core part of how you work, and you have at least one workflow, automation, or tool you built that people actually used. We want to hear about what you’ve built.
• Clear, concise writer and communicator. Much of this job happens over Slack and email, and clarity compounds across hundreds of interactions.

Strong candidates may also have

• Experience scaling a program through rapid growth
• A background in recruiting at scale, talent sourcing, growth marketing, or community building
• Experience in marketplace, gig, or external workforce businesses

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity-based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting’s subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$180,800—$226,000 USD

PLEASE NOTE:

Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world’s most important decisions. Our products provide the high-quality data and full-stack technologies that power the world’s leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor’s Know Your Rights poster for additional information. We comply with the United States Department of Labor’s Pay Transparency provision.

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