Growth Strategy & Operations Lead

Scale AI; San Francisco, New York (CA, NY); Hybrid; USD 151,000 - 226,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Retirement benefits

Learning & development stipend

Generous PTO

Commuter stipend

Job summary

Scale AI is seeking a Growth Strategy & Operations Lead for Generative AI to optimize the expert supply engine behind high-priority AI projects. You will coordinate with Engineering, Operations, Go-to-Market, and project delivery teams to drive critical growth initiatives and scalable processes.

The role emphasizes building funnels, onboarding, and training systems, plus capacity forecasting and ramp planning to meet delivery timelines. Strong analytics and marketplace experience are essential.

Qualifications

• 5+ years of experience in growth, product, or operations or SWE.
• Experience with operations-heavy business models (on-demand, marketplace, logistics).
• Strong technical background with ability to do data analytics (SQL or Python).
• Excellent problem-solving with data-driven growth strategies.
• Entrepreneurial spirit, comfortable with ambiguity and scaling new products.
• Experience building with AI tools and workflows.

Responsibilities

• Drive growth projects expanding and improving the expert supply for Scale's AI projects across Engineering, Operations, Go-to-Market, and delivery teams.
• Develop and refine growth funnels and pipelines for acquiring expert contributors via outbound, referrals, partnerships, paid channels, and communities.
• Improve onboarding, screening, verification, and training so experts can be activated and ramped quickly.
• Manage supply-side operations across the contributor lifecycle: activation, retention, churn, validation, routing to suitable projects.
• Build analytics systems and rhythms to forecast capacity, diagnose funnel bottlenecks, and ensure timely ramping of experts.
• Present progress to Scale’s executive team with clear recommendations and decisions.
• Tackle growth challenges in AI marketplaces and help scale talent for frontier AI models.

Skills

Growth strategy

Operations

Data analytics (SQL/Python)

Marketplace experience

Stakeholder management

Communication

Education

STEM degree

Job description

Growth Strategy & Operations Lead, Generative AI

As Scale AI continues its historic growth trajectory in Generative AI, we are seeking a Growth Strategy & Operations Lead to help ensure our customer projects have the expert capacity they need to deliver on time. Growth at Scale is not traditional user acquisition: our team manages the supply side of Outlier, Scale’s expert contributor marketplace, sourcing, onboarding, activating, retaining, and routing highly skilled contributors such as PhDs, coders, and domain experts to the AI projects that need them most.

This demanding and multi-faceted role requires a unique blend of strategy, operations, and analytics. You will work across acquisition channels, onboarding and screening funnels, contributor training, retention programs, and project ramp planning to build the expert supply engine behind Scale’s most strategic Generative AI work.

You will:

• Drive critical growth projects that expand and improve the expert supply available for Scale’s highest-priority AI projects, collaborating closely with Engineering, Operations, Go-to-Market, and project delivery teams.


• Develop and enhance growth strategies, funnels, and pipelines for acquiring expert contributors through channels such as outbound, referrals, hackathons, partnerships, paid acquisition, and professional communities.


• Improve onboarding, screening, verification, and training systems so that experts can be evaluated, activated, and ramped onto customer projects quickly and reliably.


• Manage supply-side operations across the contributor lifecycle, including activation, retention, churn mitigation, skill/profile validation, and routing contributors to the most relevant projects.


• Build analytical systems and operating rhythms to forecast capacity needs, diagnose funnel bottlenecks, and ensure projects ramp enough qualified experts to meet delivery timelines.


• Present regular progress updates to Scale’s executive team, translating supply health, ramp progress, and growth initiatives into clear recommendations and decisions.


• Tackle some of the most pressing growth challenges in AI expert marketplaces, setting new standards for how Scale sources and manages the talent required to train frontier AI models.

Ideally, you’d have:

• 5+ years of experience on growth, product, or operations, or as a SWE.


• Prior experience with operations-heavy business models (e.g. on-demand, marketplace, logistics, supply chain)


• Strong technical background (a degree in STEM is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python).


• Excellent problem-solving capabilities and a robust analytical approach, with the ability to leverage data to inform growth strategies (experience working on operational challenges or as a consultant is a plus).


• An entrepreneurial spirit, comfortable with navigating ambiguity and scaling new products or services from the ground up.


• Prior experience building with AI tools and workflows - you've tinkered, shipped something, and can quickly pick up new AI tooling as the landscape evolves

This role is critical to ensuring that Scale AI can meet rapidly growing customer demand by building, managing, and scaling the expert supply needed for Generative AI projects. The ideal candidate will combine marketplace growth instincts, operational rigor, technical fluency, and a bias toward execution in high-stakes, fast-moving environments.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located.

$151,200 - $226,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.