Growth Operations Associate

Shiftsmart; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) match program

Generous parental and family leave

Job summary

Shiftsmart in New York City is hiring a Growth Operations (Supply) Associate to expand partner supply in challenging markets. You’ll design and test new acquisition strategies, engage with local communities, and build scalable programs that turn word-of-mouth into durable growth across rural markets.

You’ll work from our NYC HQ with in-office days and travel up to 20% as needed, using data and rapid experiments to drive outcomes and own the end-to-end growth playbook.

Qualifications

• 2-5+ years experience in fast-paced environments.
• Ability to design and test acquisition strategies in ambiguous markets.
• Ability to engage with communities and build scalable programs.
• Proficient with data to drive hypotheses and decisions.

Responsibilities

• Acquire partners in challenging markets and scale new strategies.
• Understand local landscape and community trust factors.
• Own messaging across channels and test new ones (referral partners, job boards, community platforms).
• Design and launch scalable programs leveraging local networks.
• Track performance and iterate based on data.

Skills

Self starter

Creative problem solver

Growth mindset

Autonomous operator

Data-driven

Excel/Sheets proficiency

Tools

Excel/Sheets

SQL

AI tools

Job description

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

• Join a rocketship.This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.
• Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.
• Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).
• Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Mission:

The mission of the Supply team is to manage Shiftsmart’s partner (or worker) supply to ensure that we have enough high-quality partners to fill shifts for our customers. The Supply team is responsible for ensuring partners download the app, are prepared for their first shift, and have a positive onboarding and first shift experience. As we begin a nationwide expansion to thousands of new stores in a variety of markets, the Supply Growth Associate will be dedicated to solving one of our most pressing and complex challenges: building scalable partner acquisition strategies in isolated, rural markets where standard digital acquisition strategies are not as effective. This is a highly entrepreneurial role for someone who thrives in ambiguity and wants to own a problem end-to-end. You will be responsible for identifying why acquisition is failing in specific markets, designing and testing new approaches, and building the playbook that scales.

This role is based in New York City (HQ) with typically 3+ days per week in the office and ~20% travel required.

Outcomes:

The Growth Operations (Supply) Associate's primary goal is to ensure Shiftsmart has a sufficient, high-quality pool of partners in our most challenging markets. This is an open-ended problem that requires creativity, hustle, and a willingness to test unconventional approaches. Your responsibilities will include:

• Acquiring Partners in Challenging Markets: Identify, test, and scale new strategies to build partner supply in isolated and rural markets. You will be expected to think creatively and move quickly, testing unconventional approaches that go beyond our standard playbook.
• Understanding the Local Landscape: Engage directly with partners and communities to understand how workers in these markets discover opportunities, what builds trust, and what drives them to show up. Your on-the-ground insights will directly shape our strategy.
• Creative & Channel Strategy: Own how Shiftsmart shows up in these markets — from messaging and creative across existing digital channels to identifying and testing new ones such as local referral partners, job boards, community platforms, and in-store activation.
• Building Scalable Programs: Design and launch programs that leverage local relationships, referrals, and community networks to turn word-of-mouth into a repeatable, scalable acquisition engine.
• Analytics & Iteration: Track acquisition performance across target markets, identify what is and isn't working, and iterate quickly based on data.

Do you have what it takes to design, launch, and scale initiatives to fundamentally change labor? Here are the attributes you’ll need:

• Self Starter: You have 2-5+ years experience in fast-paced environments and are comfortable taking initiative and consistently delivering results. You don't wait to be told what to do - you identify the problem, build the plan, and get to work.
• Creative Problem Solver: You think outside the box and thrive in ambiguous, zero-to-one environments. You're energized by challenges that don't have obvious answers and can turn scrappy insights from the field into actionable strategies.
• Growth Mindset: You take true ownership of outcomes, not just tasks. You're excited to build something from scratch, iterate based on what you learn, and create systems that scale beyond your own effort.
• Technical & Data-Driven: You use data to test hypotheses, run rapid experiments, and iterate quickly. You're proficient in Excel or Sheets, comfortable with SQL (or willing to learn), and leverage AI tools to work more efficiently.
• Autonomous Operator: You're able to function with a high degree of independence — managing your own priorities, making judgment calls in the field, and knowing when to elevate vs. when to just solve it.

Compensation philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits:

• Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
• 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
• Generous, fully paid parental and family leave policies
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Equal opportunity employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.