Growth-Driven Assistant Store Manager – Memphis

Community Choice Financial Family of Brands; Memphis (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on‑the‑job training

Learning management system access

Cross-brand training

Key holder program

Career advancement

Educational reimbursement

Medical insurance options with telemed

401(k) retirement plan with company 匹

Life and AD&D insurance

Voluntary benefits package

Mental health resources

Discount marketplace

Paid time off (12 days first year)

Job summary

TitleMax in Memphis, TN is hiring an Assistant Store Manager to lead daily store operations, manage accounts, and drive customer service excellence. You will gain hands-on experience, mentor staff, and participate in growth opportunities within our brand portfolio.

The role offers a structured training program, risk and cash management responsibilities, and a comprehensive benefits package with medical, retirement, and paid time off. This is a full-time, in-person position.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.**
• Store hours, schedules, and/or the minimum number of hours

Job description

TitleMax in Memphis, TN is hiring an Assistant Store Manager to lead daily store operations, manage accounts, and drive customer service excellence. You will gain hands-on experience, mentor staff, and participate in growth opportunities within our brand portfolio.

The role offers a structured training program, risk and cash management responsibilities, and a comprehensive benefits package with medical, retirement, and paid time off. This is a full-time, in-person position.