Growth Customer Success Manager

Yoodli, Inc.; Seattle (WA); In loco; USD 110.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision insurance

401k plans

Flexible PTO

Free lunches at the office

Descrizione del lavoro

Yoodli, Inc. is seeking a Growth Customer Success Manager in Seattle to retain and grow 40–60 mid-market accounts by building strong relationships, improving satisfaction, and driving adoption. You’ll align customer goals with Yoodli’s offerings and work with sales, product, and leadership to maximize value.

Ideal candidates have 3–6 years in customer success or account management, a track record of renewals and expansions, and excellent communication skills in a fast-paced startup environment.

Competenze

• 3–6 years of experience in customer success or account management.
• Proven track record of managing customer relationships and driving adoption.
• Experience running renewals, driving expansion, and leading QBRs.
• Strong cross-functional collaboration with sales, leadership, and product teams.
• Proficient with customer engagement platforms and CRM tools.
• Able to prioritize accounts based on health, adoption, sentiment, etc.
• Excellent verbal and written communication skills.
• Thrives in a fast-paced startup environment.

Mansioni

• Retain and grow 40–60 mid-market accounts by building strong customer relationships.
• Increase customer satisfaction and drive product adoption.
• Align customer objectives with Yoodli offerings and ensure maximum value.
• Collaborate closely with sales, product, and leadership teams to deliver customer value.

Conoscenze

Account management

Customer success

Renewals

QBRs

CRM tools

Cross-functional collaboration

Verbal & written communication

Startup environment

Strumenti

CRM tools

Descrizione del lavoro

Who We Are

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.

Who We Are

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.

We’ve always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It’s why we expanded our technology to be the AI Platform for Human Skills.

Who We Are

Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.

We’re backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.

Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We’ve been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets (www.yoodli.ai/press). You can try the platform for free at www.yoodli.ai and learn more about us in this TED Talk.

What You’ll Do

As a Growth Customer Success Manager, you’ll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers’ business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli’s sales, product, and leadership teams.

About You

• 3-6 years of experience in customer success or account management
• Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
• Experienced running renewals, driving expansion, and leading QBRs
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Proficiency in customer engagement platforms and CRM tools
• Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Excited about working in a fast-paced, quickly evolving startup environment
• Humility, bias for action, and team-first-attitude, with a love for learning

Extra Credit Experience

• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
• Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion

Compensation

• Total compensation is targeted at $110,000 - $140,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Flexible PTO, free lunches at the office

What’s in it for you?

• Huge impact opportunity: Build and scale a company from the ground up
• Competitive compensation: Includes a combination of cash base and commission compensation
• Work on a daily basis with the founding team and mentors
• Join a fun, inclusive and highly motivated team culture (and help define it!)